Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 10-31-2014, 12:17 AM   #1
Winnebago Owner
 
cochise1949's Avatar
 
Join Date: Aug 2013
Location: Lake Elsinore, CA
Posts: 71
HDMI 4x4 Matrix Replacement

I'm finished with the cheap 4x4 HDMI Matrix switcher in our 14 Adventurer. Have had it fixed/replaced twice under warranty and it still doesn't work. It sends HDMI signals over long runs using CAT 6 cable. Anyone know of something else that would work using the existing CAT 6 cabling? Don't want the hassle of pulling new cable. Longest run would be right at 40 feet including routing necessities.
__________________
Bev& Keith
Kyriana(14)Aidan(11), Emily and Olivia (2) Grandchildren
2014 Winnebago Adventurer 38Q
2013 Honda CRV, Roadmaster Falcon AT, Invisibrake
cochise1949 is offline   Reply With Quote
Old 10-31-2014, 03:44 AM   #2
Winnebago Owner
 
94-Newmar's Avatar
 
Join Date: Nov 2009
Posts: 70
Keith, what brand is Winny using? What kind of issues are you having with it? One of the largest issues I find when things get flaky is improper or incorrect pairing termination into the RJ45 connectors. Have they checked the twisted pair cabling with a tester to insure good connectivity in the connectors?

I've had excellent success with LabGear and Monoprice brand matrix switchers when upgrading older coaches. I favor the Monoprice unit simply for it's ease of doing remote IR signals.
__________________
94-Newmar Kountry Star 40-KSDP
Spartan/Cummins 8.3C-300HP/Allison 3060 WTEC-II/25yr RV Tech RVIA Certified/Onan-Cummins Certified
94-Newmar is offline   Reply With Quote
Old 10-31-2014, 10:35 PM   #3
Winnebago Owner
 
cochise1949's Avatar
 
Join Date: Aug 2013
Location: Lake Elsinore, CA
Posts: 71
Monoprice sells the unit. Also Vanco. First unit didn't work well. Sent video to all three TVs but no IR remote extension to Bedroom. That one replaced by dealer. Second unit worked for several weeks and then one day, the power switch glowed dimly and none of the switching indicators lit up red or blue. Power supply tested out at 5.6 V. Different dealer this time. Was told that the unit started working on its own (suspicious) and they replaced an internal fuse to be sure. Got the unit home and the power switch glows brightly but no switching indicators light up. Guessing, the unit is still bad. HDMI and CAT 6 cables are plugged in. I will ask the dealer to order up a new one under warranty with all components. Assuming, wiring is in order, I should be able to install myself. Won't take the unit in again as I don;t want to be without it for several weeks while being lied to about back-ordered parts. Used to work in aerospace where we had a five year backlog on orders. RV repair facilities come in a close second. 100 broken rigs on their lot and only room for 8 in repair bays. Another 10 being repaired outdoors. All with only 4 or 5 techs. Thanks for letting me vent. I feel better now.
__________________
Bev& Keith
Kyriana(14)Aidan(11), Emily and Olivia (2) Grandchildren
2014 Winnebago Adventurer 38Q
2013 Honda CRV, Roadmaster Falcon AT, Invisibrake
cochise1949 is offline   Reply With Quote
Old 10-31-2014, 11:01 PM   #4
Winnebago Camper
 
Join Date: May 2013
Posts: 41
I have had trouble with the matrix unit as well. Pace International sent me a second generation unit for free even though we were off warranty, it has been working well since May. I'm considering getting a second unit to keep as a spare as the cost is not too bad. I share your frustrations regarding RV dealerships but if you get near Lake Havasu, 3 T's does excellent work and seems to be able to make things happen in a hurry. Best of luck!
Brent
__________________
2013 Winnie Journey 42e
Brent, Melissa and Poopsie the cat
RvWarner is offline   Reply With Quote
Old 11-02-2014, 04:19 PM   #5
Registered User
 
Join Date: Feb 2012
Posts: 82
Quote:
Originally Posted by RvWarner View Post
I have had trouble with the matrix unit as well. Pace International sent me a second generation unit for free even though we were off warranty, it has been working well since May. I'm considering getting a second unit to keep as a spare as the cost is not too bad. I share your frustrations regarding RV dealerships but if you get near Lake Havasu, 3 T's does excellent work and seems to be able to make things happen in a hurry. Best of luck!
Brent
Hi, having some issues with my Matrix box as well. Define 2nd generation if you would....
Ray
raycyn778 is offline   Reply With Quote
Old 11-03-2014, 07:43 AM   #6
Winnebago Camper
 
Join Date: May 2013
Posts: 41
Quote:
Originally Posted by raycyn778 View Post
Hi, having some issues with my Matrix box as well. Define 2nd generation if you would....
Ray
When I spoke with one of the service people at Pace and told him of the troubles I was having, he said that the first generation units had had issues like that and that they had been rectified with the newer produced units. He said he would send me a second generation unit. Maybe just salesman talk but so far so good.
Brent
__________________
2013 Winnie Journey 42e
Brent, Melissa and Poopsie the cat
RvWarner is offline   Reply With Quote
Old 11-04-2014, 06:37 AM   #7
Registered User
 
Join Date: Feb 2012
Posts: 82
Quote:
Originally Posted by RvWarner View Post
When I spoke with one of the service people at Pace and told him of the troubles I was having, he said that the first generation units had had issues like that and that they had been rectified with the newer produced units. He said he would send me a second generation unit. Maybe just salesman talk but so far so good.
Brent
Do you have any idea of how to tell them apart? Any difference in how they look? Anything?
Ray
raycyn778 is offline   Reply With Quote
Old 11-04-2014, 07:21 AM   #8
Winnebago Camper
 
Join Date: May 2013
Posts: 41
No they look identical.
__________________
2013 Winnie Journey 42e
Brent, Melissa and Poopsie the cat
RvWarner is offline   Reply With Quote
Old 11-10-2014, 08:47 AM   #9
Winnie-Wise
 
Tom-NC's Avatar
 
Join Date: Dec 2002
Location: Murphy, NC, USA
Posts: 294
HI,

I have the Matrix system in my new coach and it has worked great from day one.

The sensors don't stick very well though and had to put some super glue on them. I also positioned them so you can see them through the glass doors.

__________________
2014 Winnebago Adventurer 35P,Ford F-53, V-10
2011 Ford Escape,2000 Roadmaster Tow Dolly
"Have a Great Day, Enjoy RVing."
Tom-NC is offline   Reply With Quote
Old 11-11-2014, 11:27 PM   #10
Winnebago Owner
 
cochise1949's Avatar
 
Join Date: Aug 2013
Location: Lake Elsinore, CA
Posts: 71
I ordered a used one on Amazon. Amazon guarantees items sold by third party sellers. Also waiting for a new one ordered under warranty. Idea is to have a spare. DW will move in to the Marriott if the TV ain't working. This is the second unit that failed. After being told it was fixed the last time, it wasn't. I told the service advisor that I didn't want to have the coach languish there for several weeks while waiting for a part again. He agreed to order a new one and I could come in and exchange them. He also asked for photos of the front and of the sticker/plate with Model and Serial Number. The only identifying information is "4x4 HDMI Matrix" on the top and 5v DC at the power port. That alone makes me think it is a very cheaply made unit. It is apparently sold under more than one brand name or under no brand name.
__________________
Bev& Keith
Kyriana(14)Aidan(11), Emily and Olivia (2) Grandchildren
2014 Winnebago Adventurer 38Q
2013 Honda CRV, Roadmaster Falcon AT, Invisibrake
cochise1949 is offline   Reply With Quote
Old 11-12-2014, 06:46 PM   #11
Winnie-Wise
 
Tom-NC's Avatar
 
Join Date: Dec 2002
Location: Murphy, NC, USA
Posts: 294
Hi,

You should go into the Winnebago website and click Resources and then go to Service Tips for 2014. There is a service tip bulletin about the Matrix System Generation 1 and 2 with part numbers.

Then print it out and you will have all the information.

__________________
2014 Winnebago Adventurer 35P,Ford F-53, V-10
2011 Ford Escape,2000 Roadmaster Tow Dolly
"Have a Great Day, Enjoy RVing."
Tom-NC is offline   Reply With Quote
Old 03-17-2015, 11:05 PM   #12
Winnebago Owner
 
Pushrod's Avatar
 
Join Date: Apr 2006
Location: Camano Island, Washington
Posts: 63
I have had several instances of my TV "dropping out", goes to a "white" screen, for four or five seconds, then goes back to normal. My friend has had the same issues, we both have 2015 40Rs. We are in AZ, temps are in the 90's, and when not using AC, the cabinet that the 4X4 Matrix box is installed in gets very warm, even though the cabinet has ventilation slots in it. By leaving the cabinet doors open, and keeping the coach interior temp under 84degs, the problem seems to go away. Just wondering if anyone else has experienced similar problems, and since I am under warranty, should I pursue this problem when we get back home to our dealer, especially since the temps won't be anywhere near what we are experiencing down here.
__________________
"Time is Nature's way of not letting everything happen at once."
2015 Itasca Meridian 40R
2010 Escape
Pushrod is offline   Reply With Quote
Old 03-18-2015, 07:24 AM   #13
Winnebago Owner
 
MutinyGuy's Avatar
 
Join Date: Aug 2009
Location: Saddlebrooke, AZ
Posts: 213
Quote:
Originally Posted by Pushrod View Post
I have had several instances of my TV "dropping out", goes to a "white" screen, for four or five seconds, then goes back to normal. My friend has had the same issues, we both have 2015 40Rs. We are in AZ, temps are in the 90's, and when not using AC, the cabinet that the 4X4 Matrix box is installed in gets very warm, even though the cabinet has ventilation slots in it. By leaving the cabinet doors open, and keeping the coach interior temp under 84degs, the problem seems to go away. Just wondering if anyone else has experienced similar problems, and since I am under warranty, should I pursue this problem when we get back home to our dealer, especially since the temps won't be anywhere near what we are experiencing down here.
I had the same issue with my Matrix system on the bedroom TV. I spoke to a technician at Pace and was able to get my system to work without any drop outs once I changed the resolution on the DVD player from 1080p to 1080i.
The technician told me the Matrix does not perform very good with 1080p data...give it a try.
__________________
2009 WGO Tour 40TD
2012 Honda Fit Sport 5sp
Saddlebrooke, AZ
MutinyGuy is offline   Reply With Quote
Old 03-18-2015, 08:43 AM   #14
Winnebago Owner
 
Pushrod's Avatar
 
Join Date: Apr 2006
Location: Camano Island, Washington
Posts: 63
I will give that a try, but I think this is more of a heat related issue, as the drop outs occur when it gets really warm, and it will do it no matter what system I'm using, DVD, cable, or antenna.
__________________
"Time is Nature's way of not letting everything happen at once."
2015 Itasca Meridian 40R
2010 Escape
Pushrod is offline   Reply With Quote
Old 03-18-2015, 08:59 AM   #15
Winnebago Owner
 
Pushrod's Avatar
 
Join Date: Apr 2006
Location: Camano Island, Washington
Posts: 63
Just talked to Pace, and yes, excessive heat can definitely be a problem. The good news is they are very willing to help, but since we are under warranty, I'll let the dealer get a crack at it first. There should probably be a muffin fan or something in that cabinet to remove the heat, not just running the AC and directing a vent at it.
__________________
"Time is Nature's way of not letting everything happen at once."
2015 Itasca Meridian 40R
2010 Escape
Pushrod is offline   Reply With Quote
Old 03-21-2015, 03:18 PM   #16
Winnebago Master
 
Finhawk's Avatar
 
Join Date: Jan 2008
Location: Olympia, Wa and Las Vegas, Nv for the Winter
Posts: 567
Just a suggestion. If you need a new Matrix, order it from Monoprise on line. Good service and cheaper. I bought one from a company in Canada---$200 more and a defective unit.
__________________
2012 Itasca Meridian 42E, Roadmaster Tow System, Unified Brakes on Toad
2011 Jeep Grand Cherokee Overland. US Army Armor. Ret
Finhawk is offline   Reply With Quote
Old 05-11-2015, 05:54 PM   #17
Winnebago Owner
 
Dfreiberger's Avatar
 
Join Date: Jun 2012
Location: Brock, Texas
Posts: 75
Matrix 4x4

Interesting discussion. My 2015 Adventurer has the matrix and I have used my motorhome about eight times since Oct 14. Mine is acting up already. I have the livingroom TV I/R working with the other two TVs not working. I also have a Direct TV Traveller dish installed and have also noticed my Direct TV signal scramble for a brief second periodically with an absolute clear line of sight.
Dfreiberger is offline   Reply With Quote
Reply

Tags
replace, replacement


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Matrix 4x4 HDMI in 2012 Meridian Finhawk Winnebago Class A Motorhomes 27 03-24-2021 06:50 PM
2014 Tour w/ HDMI 4x4 Matrix Switch Splitter - Gen 2 tmzulim Winnebago Class A Motorhomes 14 07-18-2019 02:34 PM
HDMI 4X4 Matrix -Grumpy- Tech | Toys and Gear 25 07-19-2018 09:23 AM
HDMI 4x4 Matrix KatieVL Tech | Toys and Gear 18 04-14-2016 04:45 PM
Winnie's 4x4 HDMI Matrix Router SCVJeff Tech | Toys and Gear 10 04-16-2014 05:01 PM

» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Winnebago Industries or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 09:10 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2022, vBulletin Solutions, Inc.
×