2014 Trend loft bed won't raise up

[tnd]

Hi I just used my 2014 Trend with loft bed - has always worked both up and down... now I can't get it to raise back up. It seems to have power as I hear noise when pushing button to lower, but nothing when trying to raise. I noticed when looking at it, I forgot to move the couch and dinette back cushions, so the bed was resting on those - I was able to pull them away and still no luck raising it back up.
I have searched both FB group posts and this Winnebago forum sites. It doesn't appear to have bent flat bars or screw bar - which seems common. But I also don't see any covers to remove or where I can manually override to move up.
Any ideas or suggestions greatly appreciated!