Slideout motor replacment 2015 Sunstar 35F

[Higshar]

I have a 2015 sunstar 35F. I need to replace a motor on the bedroom slideout. When I took it in to get fixed the service technician could not get the motor out. He said the whole slide would have to be removed. This is a reputable rv service place and the tech has over 30yrs experience. Has anyone else had problems getting the motor out of a slideout??