Not sure this is the correct area but I'm a first time poster.
I purchased a new Travato 59GL from Campers Inn in Raynham, MA in January 2024 and picked it up the middle of February 2024. The first few weeks I owned it I discovered the Volta alternator was not charging
the batteries. I brought the RV back to the dealership on March 7 and it is now May 13th and I still don’t have the RV back and have no idea when it will be finished.
I have had to cancel trips I had planned due to the RV being gone. IT’S BEEN OVER 2 MONTHS!!!
I have spoke to the dealership a few times and they inform me that the phone calls they have made to Volta are not being returned. Contacted Volta and they say the dealer is not answering voicemails. Also contacted Winnebago and they can't get a hold of the dealership either.
We are all seeing this more and more and I have stopped believing the excuses we get! The world did take a massive hit in the pandemic and it WILL takes decades to get over it but it is time to admit that things are in a mess and start to act like we still have problems!
I totally fault a dealer who has a customer waiting and uses the excuse that somebody doesn't return a phone call! A good business is supposed to find a way to make his business work! HE is in charge of taking care of things like this but too many look for an excuse instead of a solution!
If the generator is bad, take one off an RV in stock and get the customer back on the road!
Managers manage, dim bulb failures make excuses!
Any offices in your state to handle consumer complaints? Maybe you would find a friendly ear in one of those offices to give the dealer a jump start?
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Richard
Why no RV year, make and floorplan on MY signature as we suggest for others?
I currently DO NOT have one!
Work with Volta. The dealer doesn't know a Volta from a Volvo. Winnebago makes these things, sends a bit of paperwork to the dealer to "train" them and moves on. The deal throws the "training" away or shares it with one tech who then quits and moves to a car dealership that pays more.
You need to get rid of the middle man. And be a squeaky wheel with both until it's corrected.
I know, it's a huge drag that this is the case. But... it is.
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2017 Winnebago Adventurer 37F
2016 Lincoln MKX Toad
Location: Sarnialabad, Peoples Republik of Canuckistan
Posts: 1,253
Get the vehicle back from the dealer, and take it to another WGO dealer in your area.
Or, contact Winnebago Owner Resources and ask them for further assitance. [email protected] with your VIN and any other info you can provide.
Or, plan a roadtrip to Forest City, Iowa.
Contact Lichtsinn RV and/or Winnebago @thefactoryrepair and schedule diagnostics and a fix.
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