When they told you the battery cutoff thing, they did not go far enough to explain it.
This drawing may help? Click the picture to get a better view but it comes from this drawing:
https://www.winnebago.com/Files/File...ire_146761.pdf
Most motorhomes have a mode solenoid which connect the start battery and coach batteries together at different time. One is when we have a weak start battery and we want to "jump start" it we can push a "boost "switch on the dash while we crank the engine.
OR when the engine is running, this solenoid should connect them batteries together so we get a bit of charge back into the coach batteries while we drive to the next camp or home!
I drew the green and red as power from each battery and they join in the mode solenoid .
But at this mode solenoid there is a ibg battery cable going to the Battery disconnect or sometimes called "aux battery" disconnect relay, usually right beside it.
When the switch is pushed the right way the relay connects to pass the power through to the rest of the RV like lights, vents and water pump but also the generator starter! This is a relay that stays connected or disconnected (latched) in whatever position we left it when we let go of the switch. It uses power to move the really but a magnet holds it so we are not using battery full time after we let go of the switch!
The idea is that if the lights, fans, pump are working, the relay is doing what it should to get power to the generator starter! It should be headed that way but if there is a corroded or dirty cable, it may not get to the starter solenoid on the generator.
I would make sure all the rest is working, then if okay, check at the generator where you should find a big red battery cable and it should have 12+ volts on it coming from the coach batteries and through the disconnect relay.
If you don't find 12 volts on that cable, look for corroded or dirty connections along the way!