Jacks Down light is On with all jacks Up

[S.Rodimus]

Well, the saga continues (from my previous post....

We bought our RV in October. Haven't taken any trips with it yet, as it's been winter and we've just been working on learning all the things and fixing small bits and pieces here and there.

Previously, we thought the only issue with our HWH Computer Controlled Leveling System was that the "Jacks Down" indicator light on the dashboard had to be repaired, because it was dangling behind the console where we couldn't really see it. (We also discovered in that process that there was an alarm that was apparently removed by the prior owners.) While we are happy to not have the alarm and didn't install a new one, we did have our mechanic fix the light into its proper position so it's useful again. Nice.

"Auto Level" has always seemed to work correctly. But when and how the 4 red jack indicator lights on the Control Panel turned off and the "Travel Mode" light turned on, before today, always felt a little wonky. It never worked perfectly, and seemed to take a couple extra button pushes or waiting for the system to timeout to get everything to be right. Plus there was one red jack indicator light on the Control Panel that never illuminated at all.

Today, though -- the first time we "Auto Stored" the jacks after it came home from the mechanic fixed the dashboard light -- it all got worse. The jacks themselves still move up and down seemingly with no issue, however, the dashboard "Jacks Down" light simply won't turn off, even after waiting the full 30 minutes after which the owner's manual says the system will reset. And there's one red light illuminated on the Control Panel indicating one jack down (though they all visually appear to be fully up). None of this changes even after using the Up and Down arrows to try to independently move the jacks up more. So it seems the system thinks at least one of the jacks is still down, even though they're all actually up.

Here is a photo of what our Control Panel looks like right now. The light that I circled in blue never lights up even when that jack is for sure down on the ground. And the light that I crossed out in red just blinks forever, indicating that the system thinks it's still in the process of pulling jacks up....even after 30+ minutes.


What do y'all think is going on here? Is there something wrong with the sensors and/or there is a hydraulic issue preventing one of the jacks from fully retracting? Or is it something else like a programming glitch?

(We have feelers out to the dealership, who promised us that all systems would be in perfect working order upon delivery -- because this one, after months of battling with it, we now know never was. )