First, welcome to the group and then I will try to throw in some info on how to best get help. We were all new at one time and small points can help us get where we are going, both in the RV and the internet!
Since this is an old problem from almost two years ago and they've never checked back, we will likely never know.
But if you look at some of the mistakes they made, it can make YOUR search go far better!
First big thought on the OP is that they gave "some" info that is needed like the year, make, model of RV but then telling us they had a problem was not giving much info.
Like what IS the problem?
And that detailed info, if given upfront can really speed things along as there are often specific drawings online which can lead us through exactly where to look, much like a roadmap!
Wiring info here:
But that is often a way deep, confusing area for many, so there are several who can help sort all that "greek" looking stuff on the drawings.
So what's up with the problems on your RV? What are you driving and what is not working?
Some basic info may help. There are what I think of as three systems on electrical stuff on the motorhomes, The regular stuff any car/truck has, the 12VDC/ battery stuff added for the RV things and then there is the 110VAC stuff to run things like the air, microwave and many of the outlets.
You mention the outlets not working and that means we need to look at the drawings for the 110 AC as they are seperate but sometimes connect for charging batteries and such.
Use care to keep the batteries charged as letting them go flat is a killer and if the 110 AC is not working right, they may not be getting charged, even if plugged in!
Tell us what's up and what you have and we can try to help?