Thread Tools Search this Thread Display Modes
Old 06-15-2015, 05:24 PM   #1
Winnebago Camper
Join Date: Jun 2008
Posts: 12
Outstanding Customer Support

We purchased a 2015 Vista 35F back in February. We did a pretty thorough PDI and thought we had caught what few things there were. We went for a long stay I Gatlinburg and noticed a few little things and started a list.
Some of the things were chintzy but since they needed to fix a couple of big things and do the recall we added them. The major things were a malfunctioning jack system and a irritating squeeking coming from the dash area. The jacks fix was low fluid so an easy cross off.
After 2 hours they could generalize the area of the squeeking and their best guess is something realating to where the Ford Chassis and Winnebago steel body frame meet. Without question or quibbling Winnebago authorized them the take the dash apart and do whatever they need to to fix it. They also authorized a new decal on the length of the curb side that I was not happy with. I have it back to use until the parts come in. We are a little disappointed with the need to have things repaired so soon, but very happy with Winnebago and their attitude to make it right.
You can't drive these complex houses down the road at sixty miles per hour and not expect problems.

Again, you could not ask for more from Winnebago than the acknowledge mistakes or issues and they willingness to make it right!
Godsey97 is offline   Reply With Quote
Old 06-18-2015, 02:38 PM   #2
Winnebago Master
Petro's Avatar
Join Date: Dec 2003
Location: Weyauwega, WI US
Posts: 1,483
Thanks for the post. We all to often read about problems and customer dissatisfaction and it is refreshing to read about positive customer service. I have never owned a coach new enough to be under warranty but I have been to the WGO factory a couple of times for out of warranty repairs and I have always been happy with their attitude and service.

Don & Bev Morgan Weyauwega WI, 05 Itasca Horizon 40KD, 400 HP Cummins, Delorme GPS LT 40, Toad 07 Saturn Vue AWD, Air Force One, TST 510 TPMS, Mayor of Weyauwega 2007 - 2013, Waupaca Co Board Supervisor 2010 - 2014
Petro is offline   Reply With Quote
Old 06-18-2015, 05:20 PM   #3
Winnebago Owner
Join Date: Dec 2009
Location: Las Vegas, NV
Posts: 228
Speaking only from personal experiences and friends who are Winnebago owners, we have always been happy with their service.

And when out of warranty, they perform "good will" repairs at no cost, at least for me and the bunch I travel with.
two-niner is offline   Reply With Quote
Old 06-19-2015, 10:51 AM   #4
Winnebago Camper
Join Date: Jun 2008
Posts: 12
I guess that was the point of my original post. For the person who may be surfing the internet doing research on what type/brand of MoHo to invest in, I want to throw a positive statement out there about Winnebago. I am guilty of only making noise reference complaints and asking help/advice when I have an issue I am trying to fix. I think sometimes we should give a shout out when things go good too!
Sitting here drinking some of Tennessee's Finest Sour Mash watching NASCAR/Bengals/Reds.
2015 Winnebago Vista35F dragging a 2008 Jeep Wrangler
Godsey97 is offline   Reply With Quote
Old 06-19-2015, 01:15 PM   #5
Winnebago Owner
Join Date: Jun 2011
Posts: 56
I also ordered a 35F ( back in January and took delivery in April). Been to the factory twice after the dealer jerry rigged fixes. I am more than happy with their service and attitude with the numerous repairs we asked them to fix. HIP HIP HORRAY, HIP HIP HORRAY, HIP HIP HORRAY. We had different techs and service advisors each time, guess so with 39 bays.
99 Adventurer
2015 Vista 35F
99Adven is offline   Reply With Quote
Old 06-19-2015, 01:28 PM   #6
Winnebago Camper
Join Date: Apr 2012
Location: Austin, TX
Posts: 30
Great feedback!
cb1000rider is offline   Reply With Quote
Old 06-19-2015, 01:30 PM   #7
Gordon Dewald's Avatar
Join Date: Mar 2014
Posts: 299
We are very pleased with our dealer and Winnebago.

Went in for a leak by the hydraulic leveling pump. Tech decided he did not like the sound of the jacks so called the factory. Factory rep came over and agreed with the tech and authrorized new jacks. There were no jacks in stock in Winnebago parts so Winnebago took the jacks out of the production line.

We were on the road the next day. Our dealer is Lichtsinn.

Thanks to Lichtsinn and Winnebago. Being treated like family makes owning a Winnebago a pleasure.
Gordon and Janet
Tour 42QD/inTech Stacker
Gordon Dewald is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Winnebago customer support gordonandpatti Winnebago General Discussions 8 06-13-2009 07:45 AM
Xantrex Customer Service afrank1971 Winnebago General Discussions 6 08-30-2007 03:50 PM
HWH Customer Service - BRAVO VectraDon General Maintenance and Repair 11 02-01-2007 07:20 AM
Winnebago Customer Service & The Lodge Alfred622 Winnebago General Discussions 6 12-03-2006 06:31 PM
You gotta love Winnebago Customer Service Warpath Winnebago General Discussions 11 10-24-2006 09:44 AM

» Featured Campgrounds

Reviews provided by


This website is not affiliated with or endorsed by Winnebago Industries or any of its affiliates. This is an independent, unofficial site.

Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 01:34 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.