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Old 04-10-2017, 05:47 AM   #1
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Lichtsinn RV

I'm looking at Winnebago's at Lichtsin RV.

I know nothing about this dealership. Has anyone here dealt with them?
Do they talk to you after the sale?

Thanks
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Old 04-10-2017, 06:37 AM   #2
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They are arguably the best dealership to buy a Winnie from. They are higher in price than the others, but their service and parts dept are known among the Winnie owners circles as top notch.
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Old 04-10-2017, 07:20 AM   #3
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Quote:
Originally Posted by MountainMH View Post
They are arguably the best dealership to buy a Winnie from. They are higher in price than the others, but their service and parts dept are known among the Winnie owners circles as top notch.
Thank you for the reply !!!
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Old 04-10-2017, 08:24 AM   #4
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My opinion differs slightly. My purchase was a used MH.

Their sales contract protects the dealer not you, just like any other dealer. If it isn’t written down, it will not happen. Even if it is something so basic as to check the operation of the rear tail lights before delivery. I fixed mine in the parking lot as the sun was setting.

At the time of delivery expect to hear a pitch for every extended warranty/protection plan known to man. For example, I had young Hannah explain to me what a road gator was and how dangerous these were if I hit one. I explained to her that my vehicle insurance company already covers me for road hazards.

After purchase expect to hear: We are really busy but we will try to work you in. <<< This is code for: Your MH will sit on the lot for a while. We will not do everything that you asked. The parts we need are out of stock at the factory which by the way is located one mile down the road.

I spent a day in the show room observing their operation. The parts people and service manager must be trained to listen politely to every old man ramble on ad nauseam. This may make some feel good, but it irritates me to be treated or see someone treated like a doddering old man.

The work bays looked great, but it was obvious that the dealership was very short of technicians. I think that I saw only two during the time that I spent there.
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Old 04-10-2017, 08:30 AM   #5
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Originally Posted by KennyGolub View Post
I'm looking at Winnebago's at Lichtsin RV.

I know nothing about this dealership. Has anyone here dealt with them?
Do they talk to you after the sale?

Thanks
They have helped me many times. If I have a question that I can't find the answer to I just give my service rep a call. If not available they always return your call within a day.

When you make an appointment for service they take you in and work on your unit - not leaving it in the back lot for days like other dealers.

Electric hookups are provided for scheduled visits, they will fill up your water if needed. I've used the local public dump station in town (1/2 mile away)

They stand behind their work and go above the norm to be helpful.

I go to them for service since it's only a day out of my way on my frequent trips to see the grandkids.

The only negative is that in the middle of winter it's cold in Forest City

I'd buy from them again without any reservations.
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Old 04-10-2017, 08:32 AM   #6
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Bev and I purchased our used Horizon from them in 2011. There were some issues at first but Ron and I were able to work through them to the satisfaction of both of us.

As others have said their parts dept. is excellent and I always use them. If or when I want a newer RV I certainly will consider Lichtsinn RV.

Don
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Old 04-10-2017, 09:00 AM   #7
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IMHO! Service after the sale "SUXS"! Have heard they are no different than any other RV dealer. Having dealt with three different dealers on three different brands, they are all about the sale not the service!!!
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Old 04-10-2017, 10:29 AM   #8
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I was ready to buy from them to get a new Winnebago with at most a few dozen miles on the ODO and do the break-in driving myself. Had visited their facility in Forest City and it was nice and had good parts and service people. Buying from them did not work out.

I negotiated with one of their salespersons to buy a new Winnebago and was not able to get them to give a competitive discount. They also were not competitive on what they offered me on my Itasca Cambria that I was trading in. Told them what I could save buying elsewere and they stuck to their price, said take it or leave it. I left it.

Saved $ 10,000 elsewhere.
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Old 04-10-2017, 10:39 AM   #9
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I can highly recommend Winnebago Motor Home and Trailer Sales in Rockford, Ill. We were treated very well by them when we bought a used Winnebago DP a few years back. While there, we spoke to several repeat customers who had only good things to say about the family who own and run the business.
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Old 04-10-2017, 01:10 PM   #10
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I bought new at Lichtsinn and have returned for service, had them ship me parts, and used their phone advice for simple fixes. They have represented my interests to parts manufacturers even when out of warranty with good effect. I recommend them without reservation - and have done so many times. Every referred person has shared with me that they also were pleased with the deal and the service.

Like anywhere - if something isn't right, say something to the right person with a measure of courtesy and diplomacy.
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Old 04-10-2017, 01:31 PM   #11
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Originally Posted by powercat_ras View Post
I was ready to buy from them to get a new Winnebago with at most a few dozen miles on the ODO and do the break-in driving myself. Had visited their facility in Forest City and it was nice and had good parts and service people. Buying from them did not work out.

I negotiated with one of their salespersons to buy a new Winnebago and was not able to get them to give a competitive discount. They also were not competitive on what they offered me on my Itasca Cambria that I was trading in. Told them what I could save buying elsewere and they stuck to their price, said take it or leave it. I left it.

Saved $ 10,000 elsewhere.

Same thing happened with us. We tried 2 times to buy there but they weren't competitive in their pricing. We were looking for either a Suncruiser or an Adventurer. We got a price on the Suncruiser and asked what the differences were between it and an Adventurer. We couldn't get a good answer from our salesman so we called Winnebago. As it turned out there were 15 differences which amounted to badging only.

Since we already had an Adventurer and there were essentially no differences we asked for a price on the same model with the Adventurer badging. Our salesman came back with the exact same price even though the Suncruiser listed for $3,000.00 more than the identical Adventurer.

We ended up buying an Adventurer from another dealer about the same distance from our home. We paid $14,000.00 less at the other dealer for the exact same motorhome.
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Old 04-10-2017, 01:43 PM   #12
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I can highly recommend Winnebago Motor Home and Trailer Sales in Rockford, Ill. We were treated very well by them when we bought a used Winnebago DP a few years back. While there, we spoke to several repeat customers who had only good things to say about the family who own and run the business.
We also tried buying our first motorhome from them. We visited them on a Saturday were given a price we both agreed on. We wanted to be sure we were making the right decision so we told the sales person we'd talk it over and send him a check for the deposit on Monday.

Before we got the check in the mail he called back saying he couldn't sell the motorhome for the agreed upon price. He needed $300.00 more to close the deal. Needless to say I wasn't impressed. I called another dealer in the area and offered $500.00 less than the price we agreed on in Rockford. There wasn't even much of a conversation. He agreed and the deal was completed.

It was a bit amusing in that the Rockford dealer called back at least half a dozen times trying to get an additional $300.00. Finally I told him thanks, but no thanks we'd already made a purchase from another dealer at a lower price.
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Old 04-10-2017, 01:51 PM   #13
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Inflexible

To those who commented that they did not get good vibes from them, we fully agree. We found them to be inflexible in their pricing, arrogant in their attitude and overall, only interested in their bottom line, NOT ultimate customer satisfaction.

I understand that they are in business to make money, but we had much better experiences with other dealers. We rewarded the ones with our business who were genuinely interested in helping us, negotiated fairly and had no hidden agenda.

We will continue to avoid dealers like Lichtsinn.
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Old 04-10-2017, 03:26 PM   #14
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We bought there and the sale was good. They are 770 miles one way from our home. Went back for warranty work and I thought I was at camping world.
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