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04-01-2014, 09:58 PM
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#1
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Winnebago Camper
Join Date: Dec 2009
Location: Ohio
Posts: 11
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Satisfied Itasca/Winnebago owners
While following these threads I read about major problems with QC, customer service, and warranty concerns. This in turn gives us all the idea that Winnebago is a terrible company that does not care about the customer, only the almighty dollar. I have started this thread to hear from owners that are happy with their Winnebago/Itasca products and customer service. I have a 2011 Ellipse 42QD that I am extremely happy with. I have great support from my local dealer and when I have had to contact customer service with a question it was answered intelligently and courteously. How about it happy owners, let's hear from you.
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04-01-2014, 10:00 PM
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#2
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Winnie-Wise
Join Date: Aug 2007
Location: Sonoma County, CA
Posts: 429
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After 6 1/2 years we are still happy.
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Wayne & Roberta and Maggie the Miracle Dog
08 Winnebago Destination 39W Gas UFO Workhorse Chassis
Making the Journey in our Destination
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04-01-2014, 10:38 PM
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#3
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Winnebago Owner
Join Date: Jan 2014
Posts: 178
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10 years and 2 class A's.Winnebago/Itasca's I do think they make a good affordable
product. Yes, I am satisfied.
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07 Meridian 34H 350 Cat
2010 Subaru Forester Tow
Home Port is Kingman,Az
KA7UYZ NRA Endowment Member Retired Fire Service
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04-01-2014, 11:05 PM
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#4
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Winnebago Master
Join Date: Sep 2005
Posts: 962
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Count us among the satisfied customers .... '99 Adventurer and '04 Journey.
I have been to the factory three times for service ... they fixed the problems each time. I have had great responses from Customer Service from several problems that I was fixing DIY.
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04-02-2014, 12:26 AM
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#5
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Winnebago Owner
Join Date: Apr 2007
Posts: 115
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Have had MH for almost 14 yrs and have always been happy with the MH and the company.
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2001 Horizon 2004 jeep GC
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04-02-2014, 03:19 AM
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#6
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Winnebago Master
Join Date: Nov 2005
Posts: 1,520
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2001 Adventurer and I am happy. You will hear a good number of complaints due to the fact that there are so many out there. Walk around any campground and just count how many Winnebago's you see compared to any other brand and many times you may see as many Winnebago's/Itasca's as all the other makes combined. Even if they are able to make 99.9% of their customers happy that could still end up leaving a hundred or so unhappy each year.
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Neil V
2001 Winnebago Adventurer WFG35U
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04-02-2014, 05:14 AM
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#7
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Winnie-Wise
Join Date: Aug 2004
Location: Oregon
Posts: 477
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I had a used 03 Itasca Suncruiser and loved it. Now I'm sporting a 2014 Itasca Sunstar and love it. I think they make great products and if I were to upgrade again it would also be to a Itasca or Winnebago. I like the way they do things. Most of them just make sense and the overall quality seems a bit higher than a lot of the other models. As with any purchase like this or even a car or better yet that Million dollar home there will be some issues. Just along as they stand behind it and get it fixed right I'm happy.
Yep count me in
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Retired Navy Submariner
2014 Itasca Sunstar 35F; 5 Star tuned; 2014 Jeep Cherokee TrailHawk
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04-02-2014, 06:12 AM
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#8
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Winnebago Master
Join Date: Nov 2005
Posts: 1,080
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We had a 2001 Adventurer for over 12 years. In that time we logged over 100,000 miles with very few problems. Last year we traded it in for a 2013 Adventurer. The new one works as well if not better than the previous one and already has over 13,000 miles on it. Again with almost no problems.
As with anything mechanical there's bound to be some problems along the way. The nice thing is that if/when problems do arise they've always been handled promptly by the expert technicians at the Winnebago factory in Forest City IA.
We looked at other brands, but keep coming back to Winnebago for the quality product and expert service they offer. We are more than satisfied and would recommend a Winnebago product to anyone looking for a quality motorhome.
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Hikerdogs
2013 Adventurer 32H
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04-02-2014, 06:27 AM
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#9
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Winnie-Wise
Join Date: Mar 2007
Location: Home on the hill in Georgia
Posts: 296
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On our 3rd Winnebago and would buy another, just hope no time soon
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Jerry & Patsy Potter, Taz & Jake Jr.
2000 Winnebago Journey
2006 Ford Explorer 4X4
[SIGPIC][/SIGPIC]
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04-02-2014, 06:48 AM
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#10
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Winnie-Wise
Join Date: Oct 2013
Location: Altoona, Iowa
Posts: 419
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We love our Itasca. We bought it new and since then I've adjusted and or fixed a few minor items that most people could do. Our two previous MH's were from a different company and in comparison the Winnebago product is much better in the quality of construction, design, floor plan, materials, etc and at a reasonable price.
Factory support is fantastic and I had a good purchase experience with the dealer that we bought it from. Actually, the MH has never been back to the dealer because there were no items that I needed a dealer to fix. The only failure on the MH was a gear on a PowerGear slideout arm (not a Winnebago problem) and the arm was replaced at the Winnebago factory at no cost to me.
If I were to upgrade I would get a Journey/Meridian 34Y/34B which has the same exact floorplan as ours but is the diesel version.
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2010 Itasca Sunova 33C (a lot of modifications)
2004 Jeep Rubicon, 34K miles (highly modified)
Three cats and the wife
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04-02-2014, 07:41 AM
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#11
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Winnebago Owner
Join Date: May 2003
Location: Smyrna
Posts: 58
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On my second and hopefully last Winnie. Great service for the DIY guy and good parts access for older models. I like a Bago.
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Life's a Journey Enjoy the Ride. Had a 39 ft. Journey now I have a 24 ft short Fuse.
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04-02-2014, 07:44 AM
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#12
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Winnebago Owner
Join Date: Sep 2007
Location: Ann Arbor Michigan
Posts: 224
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We have had some problems with the Suncruiser. The basement air went out and we had it "fixed" by the factory at the GNR (Grand National Rally in Forest City Iowa). It turned out the AC was not fixed and we had to have it re done in Michigan. The factory had a warranty on the repairs and refunded the labor and sent a new compressor to the service center where I had the work done. I had the work done at a Workhorse facility and there was no problem with Winnebago with regards to working thru the Workhorse dealer to facilitate the work (at no additional cost to me). I will say that the employees at Winnebago were really great to work with and very conscientious about helping the coach owners. Two years ago the wind caught the awning a week before we were going to the GNR and damaged the paint (full body paint) as well as destroying the awning. We had the work done at the factory (Winnebago) and they did an exceptional job on the replacement of the awning and refinishing of the paint work. The workers at the factory seem to go out of their way to take care of the owners concerns. We (meaning my wife) really loved the floor plan of the Suncruiser 37B and we have not seen anything to want to make us trade it in.
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[SIGPIC][/SIGPIC] 2005 Suncruiser Banks Powerpack
Chocolate lab (Buster) 2007 Jeep Wrangler
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04-02-2014, 07:47 AM
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#13
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Winnebago Camper
Join Date: Jan 2013
Location: Northeast PA
Posts: 10
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We have had our 'new to us' 2004 Journey for a year and a half. Still ginning from ear to ear. No problems or need to contact Wbago or dealer to date.
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2004 Journey 34H, 350 C7
Frank, Kellee (& Harley)
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04-02-2014, 09:28 AM
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#14
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Winnebago Owner
Join Date: Aug 2013
Posts: 245
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Have had the unit shown below for 1 year now. We got it used so can't say what issues might have been when new, but love the unit, quick response from emails to their customer service center, Freightliners customer service center too. Our reason for buying this unit was the floor plan livability for full timing, we think it can't be beat.
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2012 Journey 40U (Our Incredible Journey)
2008 Dodge Dakota(TOAD) 2005 Honda Shadow in TOAD
AF-1 braking system
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04-02-2014, 09:46 AM
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#15
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Winnebago Owner
Join Date: Aug 2013
Location: Western Washington
Posts: 55
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I traded a total dog of a 2013 Thor ACE 27.1 for a 2013 Winnebago Vista 27N. Not happy about loosing money on the trade but thrilled with the Vista. I like the handling of the Vista, and the fit and finish. I can't say much about Winnebago's Service because in over 5,000 miles i have had only two minor warranty issues which were taken care of quickly by the dealer.
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04-02-2014, 10:06 AM
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#16
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Winnebago Camper
Join Date: Aug 2013
Posts: 17
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I bought my 86 chieftain in 91 and loved it until the 2000 adventurer came out. Bought a 35u and loved it until trading it for a toyhauler. Wasn't happy with other brands so went back to Winnebago. They have made so many of them they can't help but get good at it.
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Winnebago adventurer 37g, 96 tracker
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04-02-2014, 07:08 PM
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#17
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Winnebago Owner
Join Date: Jan 2013
Posts: 73
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41 years of trouble free great times in our 1973 Brave and now a 'new to us' 2004 Journey.
Stuff wears out eventually but overall we'd buy another "Bago" in a heartbeat!
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Ron & Cindy
04' Winnebago, Journey 34H, CAT C7
Let's ride while we still can...
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04-02-2014, 07:23 PM
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#18
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Winnebago Owner
Join Date: Sep 2013
Location: FTer Class of 2015 Origin: Evergreen, Colorado
Posts: 117
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We are also still driving and enjoying our first Winnebago product. We have not been let down at all by any level of Winnebago customer service (even when I asked the proverbial "stupid question" from a Regional WIT Rep). In fact, after moving from a competitor brand, I am quite impressed by the helpfulness and enthusiasm from the Winnebago Team. \ken
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Ken & Deb (WIT Club, FMCA, SKP, Harvest Hosts, and grateful volunteers with SOWERs)
2005 Winnebago Vectra 40FD w/400ISL and Allison 3000MH on Freightliner's Evolution chassis, Onan QD7500, 1000w Renogy solar, BlueOx tow gear, and 2015 Cherokee TrailHawk toad.
[SIGPIC][/SIGPIC]
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04-02-2014, 07:55 PM
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#19
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Winnie-Wise
Join Date: Oct 2013
Location: Altoona, Iowa
Posts: 419
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Quote:
Originally Posted by Mr Miyagi
41 years of trouble free great times in our 1973 Brave and now a 'new to us' 2004 Journey.
Stuff wears out eventually but overall we'd buy another "Bago" in a heartbeat!
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Wow, 41 years on a Brave! Congrats on the Journey!
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2010 Itasca Sunova 33C (a lot of modifications)
2004 Jeep Rubicon, 34K miles (highly modified)
Three cats and the wife
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04-02-2014, 07:58 PM
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#20
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Winnebago Camper
Join Date: Dec 2010
Location: Chazy, NY
Posts: 14
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We started with a 94 Suncruiser 29R, then a 2002 Suncruiser 32V, and now a 2012 Sightseer 33C. When we purchased the Sightseer we had really gone check out a Tiffin Breeze 32. I thought I just had to have a diesel. The more we looked at the tiffin the more we fell out of love with it.The Sightseer just happened to be on the showroom floor and the floor plan of the coach was perfect for us. We had such great luck with our previous Itascas' we decided to stay with Winnebago and have been very happy.
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Jeff & Rini, Chazy, NY
2012 Winnebago 33C Sightseer, Ford F53
2012 Chevy Silverado (toad)
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