Most of the guys are good there. They do, however, have a couple that are not good with customer relations. Thank goodness the good reps outweigh the bad
Write names down and if someone you don't like answers, hang up and dial again.
I figure a company should take care of the customer esp. in an industry like this one. It is not like an automobile dealer where you can find a dealer around the next corner. Most of the time you have to travel many hours or miles to get subpar service from the dealer network and many times that involves long waits for service and multiple trips to and from the dealer. Nothing is worse than planning a trip and having something very inportant to the essential operation of a coach system go wrong, then having a dealer put you on the back burner for weeks.