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11-20-2007, 07:29 PM
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#1
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Winnebago Camper
Join Date: Nov 2007
Location: Southern California
Posts: 9
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Let me tell you a story about something that should been there but was not.
I was vacuuming the RV, around the bed and noted that there was molding or trim that was on the back corner of the bed, but it is not on the front corner. It must be missing. Add this to the list of things to be fixed, well after 6 weeks in the shop and all the repairs were completed, I looked at the front molding and the molding was there. Good, a done deal.
Back to vacuuming the RV, (it needs to done) and around the bed, what do I see? The molding was missing off the back corner. Look at the front there it is. All they did move was move the back to the front. Now I was really mad. I went to the RV repair shop and told them. They said they replaced it but how can it be missing. He said he'd look into it. But he had no answer. If someone replaced it they did not have any extra molding in stock and how they could have replaced the molding. It took a month to get the 16" piece of molding. So they lost a customer over a $2.50 16" piece of plastic molding. I have not been back to them. I will go 90 miles to get it fixed if I can not do it myself.
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IRV
Working-Full Timer 06 Adventurer 38J, 8.1L Workhorse W24, DeLorme GPS, Rubicon Towed,
Trying to get lost in the Desert.
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11-20-2007, 07:29 PM
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#2
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Winnebago Camper
Join Date: Nov 2007
Location: Southern California
Posts: 9
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Let me tell you a story about something that should been there but was not.
I was vacuuming the RV, around the bed and noted that there was molding or trim that was on the back corner of the bed, but it is not on the front corner. It must be missing. Add this to the list of things to be fixed, well after 6 weeks in the shop and all the repairs were completed, I looked at the front molding and the molding was there. Good, a done deal.
Back to vacuuming the RV, (it needs to done) and around the bed, what do I see? The molding was missing off the back corner. Look at the front there it is. All they did move was move the back to the front. Now I was really mad. I went to the RV repair shop and told them. They said they replaced it but how can it be missing. He said he'd look into it. But he had no answer. If someone replaced it they did not have any extra molding in stock and how they could have replaced the molding. It took a month to get the 16" piece of molding. So they lost a customer over a $2.50 16" piece of plastic molding. I have not been back to them. I will go 90 miles to get it fixed if I can not do it myself.
__________________
IRV
Working-Full Timer 06 Adventurer 38J, 8.1L Workhorse W24, DeLorme GPS, Rubicon Towed,
Trying to get lost in the Desert.
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11-21-2007, 03:42 AM
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#3
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Winnie-Wise
Join Date: Feb 2004
Posts: 304
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That's real nice!
Post the name of the repair facility so others know where not to go.
Also, I would make a call to Winnebago just for the record, and let them know about the repair.
Not that it would do any good???? But who knows..
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11-21-2007, 09:15 AM
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#4
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Winnie-Wise
Join Date: May 2006
Location: Central Florida
Posts: 358
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">So they lost a customer over a $2.50 16" piece of plastic molding. I have not been back to them. I will go 90 miles to get it fixed if I can not do it myself. </div></BLOCKQUOTE>
I am sorry to hear of your experience, it is however not uncommon. There are a lot of dealers providing service with a total disregard to delivering quality service or the customer is affected or even what your opinion is of their service. They usually have more work than they can handle.
There is a web site http://rvservicereviews.com that allows us to put down our experiences. It gives me some satisfaction of having some leverage. Also be sure to write this dealer a letter informing him that yoy will be posting your experience on this website. This is what I do with either a good or bad experience, just let them know that their quality of service is being looked at.
It has made one dealer I use locally aware that he needs to improve the quality of his service
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Harry
2015 Tuscany 40 KQ
2013 Honda CR-V
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11-22-2007, 04:04 AM
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#5
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Winnebago Master
Join Date: Oct 2000
Location: North East Indiana
Posts: 762
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HARRY B; Good idea, I do the same thing, plus I mail the dealer manager a copy of my post and send his service manager a copy. So far most of mine have been positive post, but in a case or two it was negative. The positive post brought no comments from the dealer,(they did post it on a BB in the service area), the negative posts brought a phone call to offer a correction. Unfortunately at their convenience.
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01-01-2008, 02:44 PM
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#6
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Winnebago Owner
Join Date: Dec 2007
Location: Tampa, FL
Posts: 81
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It is interesting that Dealers don't seem to respond well to emails but if you bother to send them a snail mail you get there attention. You would think that the nature of an email being capable of posting to a forum would have their interest peaked more than a letter that is hard to reproduce in a mass format. Hmmmm....
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2008 Itasca Sunstar 32 K
2005 Honda Element
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01-02-2008, 01:40 PM
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#7
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Winnebago Master
Join Date: Oct 2000
Location: North East Indiana
Posts: 762
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You know, you are right. Most dealers just do not seem to have a clue as to how to handle customers or even potential customers. I can't tell you how many times I have never returned to a dealers lot, because they ignored my e-mail concerning a coach they had for sale. Then I get these promotional crap sheets in the mail, about how consumer oriented they are.
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01-02-2008, 05:40 PM
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#8
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Winnebago Camper
Join Date: Mar 2007
Location: Virginia
Posts: 21
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I am not a Winnebago owner, but spent a year visiting every RV dealer in the state of Virginia and was amazed at the varying treatment I received as I was seriously shopping. I ended up with a dealer who has been awesome (I think I posted a review but will double check). You would think a brand like Winnebago would ensure quality customer service from its dealers.
__________________
2007 Gulfstream Innsbruck 36FRS
2006 Palomino Puma 27FQ
1999 American Cruiser RE2000
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