Free 7 Day Trial RV GPS App RV Trip Planner Campground Reviews RV Maintenance Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 05-02-2008, 11:38 AM   #1
Winnebago Camper
 
Join Date: Apr 2008
Location: Talladega County Alabama
Posts: 35
I took my new coach in to have a few minor issues resolved. Nothing really big or very labor intensive. Been in over two weeks today. Since I am new to motorcoaches, I was wondering when I should complain. I knew going in it would never be a day or two thing, but I did make an appointment, so I figured they were at least "lining" them up, it took over a week just to get it in. Any insights.
__________________
2008 Winnebago Destination 39W, Freightliner XC Chassis,
Cummins ISB 300HP
Higgins is offline   Reply With Quote
Old 05-02-2008, 11:38 AM   #2
Winnebago Camper
 
Join Date: Apr 2008
Location: Talladega County Alabama
Posts: 35
I took my new coach in to have a few minor issues resolved. Nothing really big or very labor intensive. Been in over two weeks today. Since I am new to motorcoaches, I was wondering when I should complain. I knew going in it would never be a day or two thing, but I did make an appointment, so I figured they were at least "lining" them up, it took over a week just to get it in. Any insights.
__________________
2008 Winnebago Destination 39W, Freightliner XC Chassis,
Cummins ISB 300HP
Higgins is offline   Reply With Quote
Old 05-02-2008, 01:22 PM   #3
Winnie-Wise
 
Join Date: Jul 2006
Location: Michigan
Posts: 389
First off, I'd say that at the two week mark I would be doing a "status update" call with the Sales Manager.

Without details of what you are having done, the rest would be guesswork on my part. Some shops are good, some are not. Did they give you a time estimate? Were parts needed, and if so, were they common things that should be onsite, or special things that could only be ordered from the manufacturer? And is that manufacturer still in business <g>?

Service for MHs can vary greatly. For many areas it's RV-startup-time and the shops are getting busy. I've had things fixed while I waited that I thought would take days, and I've waited a month for a part that I would have thought was simple.

I'd certainly make a polite call, ask the status, time estimate, etc.
__________________
Ed & Joie
2004 Vectra 40KD
Freightliner Chassis and Cummins ISC
emiddleb is offline   Reply With Quote
Old 05-02-2008, 01:35 PM   #4
Winnebago Watcher
 
Join Date: Dec 2006
Location: Wisconsin
Posts: 3
I would certainly call and politely ask for a status report. That way the dealer understands that you are keeping track of them.
mpurath is offline   Reply With Quote
Old 05-02-2008, 02:20 PM   #5
Winnie-Wise
 
Belgique's Avatar
 
Join Date: Jan 2006
Location: Hickory, NC
Posts: 419
Maybe have a friendly "chat" with the person that sold you the coach since he/she probably extolled the quality and responsiveness of the service dept as a selling point? IMHO, 2 weeks is WAY too long to fix things for a coach at the selling dealer...maybe 2 days.

Maybe mention rvservicereviews.com in the friendly chat?
__________________
Hickory, NC. 2007 Fleetwood Discovery 40X
Belgique is offline   Reply With Quote
Old 05-02-2008, 02:43 PM   #6
Winnebago Master
 
Tom N's Avatar
 
Join Date: Dec 2002
Location: Sarver, PA/Crystal River, FL/Shelocta, PA
Posts: 1,196
When you made the appointment to drop it off you should also have made an appointment to pick it up.

-Tom
__________________
Sarver, PA/Crystal River, FL/Shelocta, PA FMCA 335149 W3TLN
2005 Suncruiser 38R W24, no chassis mods needed 2013 Honda Accord EX-L 2008 Honda Odyssey EX-L
[SIGPIC][/SIGPIC]
Tom N is offline   Reply With Quote
Old 05-02-2008, 03:26 PM   #7
Winnebago Owner
 
Join Date: Sep 2006
Posts: 97
My experience with RV dealer service is squeaky wheel. Man, you've squeak and squeal sometimes or get pushed to back. IMHO, which is worth the price you paid.
__________________
Richard
RoadRohrers is offline   Reply With Quote
Old 05-02-2008, 05:29 PM   #8
Winnebago Camper
 
Join Date: Apr 2008
Location: Talladega County Alabama
Posts: 35
Well it is at the selling dealer and yes there was one part to order on the awning. I order things all the time on the web and usually get anything I want in 3-4 days. And yes I did the status update call on Friday of last week and was told what had been done and that they were "waiting on a part", and I should be out this week. Did not happen. Look I don't want to pee these guys off, the advisor was very nice and attentive to my issues, but then again there comes a time, I am ready to get rolling again.
__________________
2008 Winnebago Destination 39W, Freightliner XC Chassis,
Cummins ISB 300HP
Higgins is offline   Reply With Quote
Old 05-02-2008, 05:41 PM   #9
Winnie-Wise
 
UFO Pilot's Avatar
 
Join Date: Aug 2007
Location: Sonoma County, CA
Posts: 429
I always tell them when I want the Coach back. Twice I pushed for a quick repair and the dealer had the parts over nited. If I don't have plans, I give them as much time as they need. This approach has worked for me so far.
__________________
Wayne & Roberta and Maggie the Miracle Dog
08 Winnebago Destination 39W Gas UFO Workhorse Chassis
Making the Journey in our Destination

UFO Pilot is offline   Reply With Quote
Old 05-03-2008, 03:21 AM   #10
Winnebago Master
 
Join Date: Oct 2000
Location: North East Indiana
Posts: 762
Start pushing for your coach. I found a couple of times as soon as they had my coach on their lot that is right where it stayed until I put the pressure on. In fact I even received phone calls from their sales dept about trading up while it was there. Devious little devils.
Izzyblueye is offline   Reply With Quote
Old 05-03-2008, 04:02 AM   #11
Winnebago Master
 
John_Canfield's Avatar
 
Join Date: Jan 2005
Location: Back at the ranch
Posts: 2,041
We never leave our coach for service (so far, anyway) - we are always waiting on it so there is a sense of urgency to get our work completed. If it takes more than one day, we overnight at the dealership or a park nearby.

If you don't have the luxury of time, then like others have suggested, you need to be the squeaky wheel. Call the service manager every couple of days and ask for a status.
__________________
--John

2005 Horizon 40AD, 2005 Jeep Liberty CRD
John_Canfield is offline   Reply With Quote
Old 05-03-2008, 05:19 AM   #12
Winnebago Owner
 
Join Date: Feb 2007
Location: Anywhere, USA
Posts: 72
I think John has the right approach. We almost aways wait for the coach - same day pickup. I always give them a deadline as to when I have to have it back - usually because I'm going to be back on the road. Since in my case the dealer is local, if I do leave it I will drive over and check with them almost daily. Last problem I had I finally went to the service manager to resolve a part not ordered in a timely fashion problem - it was overnighted and we were back on the road quickly after that.

Always keep working with them to get you out quickly.

Robb & Sue Steinheider
Duncan the Dalmation
03 Ultimate Advantage
02 Saturn L100 Toad
__________________
Robb & Sue Steinheider
Lexington the Dalmation
03 Ultimate Advantage/09 Honda Fit Sport Toad
robbstein is offline   Reply With Quote
Old 05-03-2008, 04:46 PM   #13
Winnie-Wise
 
Rocket Heart's Avatar
 
Join Date: Mar 2008
Posts: 282
Be nice but firm...call the manager and tell him (not ask) you expect to pick your coach up in 2 days as you have a very important trip to make.

2 weeks for minor repairs is rediculos (unless they're odering parts, then they have an excuse.

Squeak, squeak squeak....... GREASE!!!
__________________
Tom "Rocket Heart" Emahiser
No RV at the present time.
Rocket Heart is offline   Reply With Quote
Old 05-03-2008, 05:53 PM   #14
Winnebago Master
 
Tom N's Avatar
 
Join Date: Dec 2002
Location: Sarver, PA/Crystal River, FL/Shelocta, PA
Posts: 1,196
Call the dealer and tell him you finally sold your home and you'll now be living in your coach full time. You'll be over tomorrow.

-Tom
__________________
Sarver, PA/Crystal River, FL/Shelocta, PA FMCA 335149 W3TLN
2005 Suncruiser 38R W24, no chassis mods needed 2013 Honda Accord EX-L 2008 Honda Odyssey EX-L
[SIGPIC][/SIGPIC]
Tom N is offline   Reply With Quote
Old 05-03-2008, 06:04 PM   #15
Winnebago Camper
 
Join Date: Apr 2008
Location: Talladega County Alabama
Posts: 35
I talked to a young lady today who is in the service department. She gave the normal excuse of late arriving parts......that's ok, she was very cordial. I told her I was on the verge of being impatient and wanted to know Monday when my coach would be ready. She told me the service manager would call me by 9 am Monday. So far they have called when they said they will. I am going to insist that my coach be ready by Thursday for a planned trip, no later. The problematic thing for me is that these folks are so darn nice it is hard for me to get into the "jump their bones" mode. That is not my nature. Hopefully it will be out by my deadline and I can roll, that new Cummins needs to breath.............
__________________
2008 Winnebago Destination 39W, Freightliner XC Chassis,
Cummins ISB 300HP
Higgins is offline   Reply With Quote
Old 05-03-2008, 06:32 PM   #16
Winnebago Master
 
Tom N's Avatar
 
Join Date: Dec 2002
Location: Sarver, PA/Crystal River, FL/Shelocta, PA
Posts: 1,196
Winnebago will overnight parts to the dealer at no cost to you if you're under warranty and you are using the coach. Part of your TripSaver emergency warranty parts shipments. Of course you have to be on a trip. But isn't a trip to the dealer a trip?? Only you could determine that.

I used this once for a 5.7 Shurflo water pump but had to bring it to the service department's attention.

Committed to Service:

We back our motor homes with the best service after the sale in the industry.

" TripSaver emergency warranty parts shipments

-Tom
__________________
Sarver, PA/Crystal River, FL/Shelocta, PA FMCA 335149 W3TLN
2005 Suncruiser 38R W24, no chassis mods needed 2013 Honda Accord EX-L 2008 Honda Odyssey EX-L
[SIGPIC][/SIGPIC]
Tom N is offline   Reply With Quote
Old 05-03-2008, 06:47 PM   #17
Winnebago Master
 
Join Date: Aug 2004
Posts: 530
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Higgins:
I talked to a young lady today who is in the service department. She gave the normal excuse of late arriving parts......that's ok, she was very cordial. I told her I was on the verge of being impatient and wanted to know Monday when my coach would be ready. She told me the service manager would call me by 9 am Monday. So far they have called when they said they will. I am going to insist that my coach be ready by Thursday for a planned trip, no later. The problematic thing for me is that these folks are so darn nice it is hard for me to get into the "jump their bones" mode. That is not my nature. Hopefully it will be out by my deadline and I can roll, that new Cummins needs to breath............. </div></BLOCKQUOTE>

I believe and this is only my opinion that you are being taken advantage of because of your good nature. Most likely what is happening here is that other more aggressive people who are not as nice as you are getting their work done before you because the dealership thinks you are not in a rush for you motorhome.

Waiting on parts?? How are they getting them shipped, pony express? I could see if it is a new part that winny does not have a lot in stock and has to manufacture but on a rush order things can be done quickly. On the other hand maybe the parts were ordered when winnebago shut down for the week last week, that in itself was an uncontrollable delay that the dealership had to deal with.

I hope you get your coach back soon. I suggest that when you go to pick up your coach don't be in a rush and check all the repairs sufficiently.

Jim
__________________
2011 Mobiles Suites, 2011 Chevy 3500 Dually

Our Webpage
jimandsue60 is offline   Reply With Quote
Old 05-03-2008, 06:48 PM   #18
Winnebago Camper
 
Join Date: Apr 2008
Location: Talladega County Alabama
Posts: 35
Yeah, Tom, I gottcha, I hear ya. There is a recall on the large slide on the 08 Destination that is apparently giving them problems in executing the orders from the Winne engineers. So it goes with buying a new model design. If it does not get done this week I will go to Winne and tell them to fly someone down to show them how to do it. I just don't want to be an jerk about it. I understand that these techs at my dealer may be over their heads.
__________________
2008 Winnebago Destination 39W, Freightliner XC Chassis,
Cummins ISB 300HP
Higgins is offline   Reply With Quote
Old 05-03-2008, 06:51 PM   #19
Winnebago Camper
 
Join Date: Apr 2008
Location: Talladega County Alabama
Posts: 35
I posted a response to this and accidentally used a word that has to be moderated before my post would be allowed, it was the word for a Mule, known as a Jack........I apologize and hope they will let my response come through.
__________________
2008 Winnebago Destination 39W, Freightliner XC Chassis,
Cummins ISB 300HP
Higgins is offline   Reply With Quote
Old 05-03-2008, 06:56 PM   #20
jfb
Winnebago Camper
 
Join Date: Jul 2006
Posts: 13
We live in our MH so are always careful to give plenty of time for the service department to obtain necessary parts, set appointments and to get a committment for delivery. Murphy's law got us once, though. Service department took everything apart before they discovered the wrong radiator hoses were received. They got on the ball and had the proper hoses delivered overnite from San Fransisco to the WA coast. We spent the night in the coach in the shop....
jfb is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
How Long on the Lot is too Long? traveler of california Winnebago General Discussions 13 07-23-2014 08:06 AM
How long is too long for a gasser? RayAndLin Electrical | Charging, Solar and Electronics 46 05-08-2014 09:30 PM
Coach Ceiling Lighting is Too BRIGHT! RickO General Maintenance and Repair 13 10-15-2007 04:06 AM
I spoke too soon! Freddy Winnebago General Discussions 46 06-22-2006 01:07 AM

» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Winnebago Industries or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 09:54 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2021, vBulletin Solutions, Inc.
×