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Old 05-19-2015, 05:35 AM   #1
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Entry steps extending/retracting on their own

Hey everyone,
hoping to get some help or info here. I recently purchased a 2013 WB view profile 24V on the MB sprinter chassis. The electric entry steps into home work fine when I'm parked and the ignition key is off. they open and close with the door, and stay open when in off mode. however, when I start the vehicle and drive away the steps begin to extend and retract on their own. I contacted WB and the tech advised that it may be a loose wire somewhere around the electric motor. I can't find any loose wires and I also took apart the switch and tested it, and it seems to be working just fine.
Any help or insight with this would be greatly appreciated.
Also, the coach is no longer under warranty.

Thanks

Mark
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Old 05-19-2015, 06:37 AM   #2
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Steps not retracting

Mark

I have profile view 24v as well2014. My steps this weekend starting doing the exact same thing. I emailed Kweke steps have not heard anything from them. I called a kweke step repair center and he telling me it could be the circuit board. Not really buying it. If you track down a fix I would appreciate a heads up.

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James
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Old 05-19-2015, 07:36 AM   #3
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We had a similar issue w kwikee steps on Journey. Local CW claimed could not duplicate? And, sure enough, on 1 hr drive home from CW those steps began extending & retracting erratically as we were driving in multilane city traffic. Had to make left turns so we did have to worry about other vehicles on the step / passenger side hitting or being damaged by "steps in motion unexpectedly."

Got home, went to Kwikee website, ultimately ordered the '4-wire testing pigtail" (by Kwikee) from Amazon. Used kwikee's web site pdf "trouble shooting steps" for our model kwikee step. Ultimately...problem was that wires inside door frame (hinge side, MH mounted side) where we could see sort of brass contacts that entry door frame makes with hinge side door frame. Took off that cover plate and voila! 4 wires, but only 2-3 were "staying" connected. Wire length appeared to be just barely long enough, so we had to wrap the wires and the plate they went into with black electrical tape so that all 4 wires would hold in constant contact to plate. (Thus, we believe the sometimes ok, other times ...while road bump/driving...the loss of contact was causing the in/out step motions.). BTW...no more problems after we made sure all 4 wires secured.

YMMV...but do check for loose wires on hinge-side contact if you have same on your coach.

Best wishes for solving and Safe Travels to All
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Old 05-19-2015, 08:34 AM   #4
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Valuable info, thanks a lot!
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Old 05-19-2015, 10:24 AM   #5
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thanks for that info Happy. I'm going to check that tomorrow.
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Old 05-29-2015, 07:35 PM   #6
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So I checked all of the wire connections. every one was in good shape. I then checked the two brass round spring loaded connectors on the inside edge (hinge side) of the screen door and door frame. Those are connected to the key fob for locking the door. they work just fine. I then checked the magnetic door switch at the hinge side bottom of the door and found that to be working properly as well. I even put a heavier magnet in the magnet case, and no change. This erratic behavior only happens when the vehicle is running, weather it be in park or drive. I'm going to tinker with it some more. I'm also going to replace the magnetic door switch sense it is a cheap part just to eliminate that. I will give an update soon.
BTW, James, I was told that the circuit board very rarely goes out and should last for years.
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Old 05-31-2015, 03:56 PM   #7
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Step issue

My steps started working again, but it does still happen periodically. I tried all those magnet adjustments with no true resolution.

Mark I need to disconnect the hot water bathroom hose and I just can't reach it can you take the wood paneling off with cutting it or breaking it?

Thanks
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Old 06-01-2015, 07:34 AM   #8
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James,
I'm not sure if you can safely remove the paneling due to not knowing if it is stapled or glued to the frame. Why do you need to remove this water line? and what problem is it causing?
Here is a plumbing diagram from WB industries. Hope this helps. http://www.winnebagoind.com/diagram/...524g_plumb.pdf
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Old 06-02-2015, 04:32 AM   #9
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No hot water it bathroom sink

I get hot water at kitchen sink and at shower but the hot water just trickles at bathroom sink faucet. My thought is it is clogged at the hot water line at the sink.
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Old 06-22-2015, 03:47 PM   #10
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Still no answer to the steps acting crazy. I replaced the magnetic door switch, but to no avail. Guess I'll have to attempt tracing all of the wires in hopes to finding a loose one.

Thanks for all the info. I will repost if I find the problem.

Mark
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Old 06-25-2015, 08:05 AM   #11
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Good day,

We have a 2014 Itasca Meridian, and we had the same issue. The cause was indeed loose wire connectors behind the brass pins in the door frame. The connectors are just push on over a bolt--it doesn't seem like a road worthy design.
There is no slack in the wires behind the door pins so be careful you don't pull the connectors off. Good luck,
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Old 06-28-2015, 08:33 AM   #12
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We had exactly the same problem -- very dangerous with the steps going in and out while travelling down the road. Previous posters have the problem right. The issue is with the connectors on the hinge side of the door. I have four buttons on mine. The connectors just push on, and can be carefully tightened with needle nose pliers. The buttons move independently, so you cannot just tape everything together. The wires go through a hole in the frame, which in my case is so small that the wires hangup on the hole, thus eventually pulling off the connectors.
This will all make more sense if you remove the switch and study the problem. It is shocking that Winnebago, Kwikee, and Camping World have not figured this out.
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Old 06-28-2015, 10:37 AM   #13
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The brass round spring loaded pins you guys are talking about on your coach is different from the type of mechanism used to extend and retract the stairs on my coach. Those pins on my coach are connected to the remote key fob which locks/unlocks the coach door. The switch for my steps is a oblong plastic covered magnetic switch located at the bottom of the door frame.
Here is what I have;



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Old 07-06-2015, 06:25 PM   #14
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Mine was the connector coming off of the step motor. I inspected all the wiring and connectors; all looked good. I finally pulled the connector apart and it turned out to be corroded. Cleaned it up with contact cleaner and worked as advertised since.
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