Lack of Dealer Support ?

[Robert & Kiki]

CaptBill,
Good advice, Thank You. A Police Report was filed by dealer as I live over a 100 miles from there. My Ins Co (Progressive) will call me back Monday so I will know if they are willing to persue it in court otherwise it is Myself & small claims court. At least my problems have been very minor easy fixes but just haven't found a competent dealer to work with yet. All things I could have fixed except decals but wanted service I deserve & paid dearly for from Winnie/Itasca....

 

[Jestme13]

hey Capt Bill, we have a membership at liesure point, right there on long neck rd. stop by and give us a shout.

 

[CaptBill-WO]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Jestme13:
hey Capt Bill, we have a membership at liesure point, right there on long neck rd. stop by and give us a shout.

</div></BLOCKQUOTE>

I can look out my front window, and see Liesure Point.

We have to get together!

 

[Jestme13]

We should be heading down soon, I'll let you know when.

 

[John Canfield]

A few years ago I had my Windstar at the Ford dealer in DeLand, FL for a blown head gasket. When I picked up the van, I found that my ham 2 meter radio and garage door opener had been stolen. Called the police and they came out and made a report.

I then wrote a letter to Ed Lacy, the owner at that time asking that the theft be made good - Mr. Lacy never bothered even with a "sorry" response - he completely ignored the letter and me.

From that point on, I never did any business with them. I drove 40 miles to buy a new F250 and drove there for service even though Lacy's place was only three or four miles from me.

When I took a business law class many years ago, one of the case studies was concerning a theft from a car in a parking garage. In this particular situation the garage was found to not be liable for the theft due to the vehicle not being in their care, control and custody. If the vehicle IS in their care, control and custody, I think they have a fiduciary duty to protect your property.

I probably could have made a very good case in small claims court against Lacy and gotten a judgement, but it wasn't worth the hassle.

 

[Robert & Kiki]

If the work had been done properly I may have just written it off. But with lousy work/no work & the owner telling me to come & get it if I don't like it & then throwing me off the property when I did pick it up I feel obligated to persue for my peace of mind.
I should be hearing from my Ins Co this morning.

 

[Jestme13]

Get him Bob, these dealers need a good lesson in customer care. Also I find it hard to believe the manufacturers let these dealers treat their "the manufacturer" customers so poorly. After all we are buying the brand, not the dealer. My manufacturer took the franchise away from the dealer because of so many complaints.

 

[Izzyblueye]

I second, "Get him Bob". My purchasing dealer treated me like a pest on the first small warranty fix I needed. Second claim, no answer on the phone. Drove up to his place, closed, moved out after being in the Winnebago business for 25 years. Sent letter to "W" Corporate President. No answer. Called, got hold of Mr Bryan Funke. Through Bryan's efforts, I was aligned with a Good dealer, who then took care of the balance of my warranty items. A dealer that treated me as though I had purchased my coach from him. Bad dealers need to be identified and chastised. This is not a cheapo hobby.

 

[Robert & Kiki]

I called the Police Dept to make sure they had filed report & found they had but did not put my TV on it like they (dealer) had said he did. The date of the theft was (get this) between March 20th & April 11th ! The Police will escort me onto to the crime scene so I can take pictures etc. I bet a few customers will want to know why the Police are there. I'm sure it will take a few visits to get all the pics and info I need.
I have sent email to all the Chamber of Commerces he list being involved with and will also talk with BBB. I'll be calling Winnie again to let them know I signed nothing when I picked up MH because of shoddy work and work written up as done but wasn't(said they replaced faucet but it still has calcium deposits on it).
We are trying to leave for a month or two soon so not sure how far I'll get with all this. Ihave a lawyer friend (helped me settle out of court for 1.5 mil several years ago, most to ex-wife) and will run all this by him before I file in small claims court.
If you would like to tell Bob Bean, owner York RV, your thoughts contact him toll free at 1 800 756 2007

 

[Robert & Kiki]

Talked to my Insurance (Progressive) and they won't go after York RV (not cost effective) Waiting on call from Winnie district Rep to discuss lousy/not done work as posted at beginning of this thread. Hope He is near by as I want him to see what was done & how it was done...

 

[ruppr]

Aaahhh, the ole "cost effective". I once canceled a contractor's contract for failure to meet goverment requirements on asbestoes abatement. He sued me (company) for anticipated profits on the contract ( $80,000) The lawers paid off, saying "he knew what to sue for, because it wasn't worth the cost to fight in court what was correct about what I did". (As a ex-contractor, it never occured to me you could sue for anticipated profit if you were wrong). Guess I got out of the game to soon-----But I digress from the orginal subject,

your insurance comment just caught my attention as I was working for a insurance company at the time!

Best to you and yours in you problems. Hang in there---

 

[ichn2go]

MR FrontRanger.
You speak of a happy feeling about going to Forest City for repairs. Have you ever considered that lots of folks WANT to go to Forest City. Besides the expense they want,a trip, to see the factory , visit the surplus store and to have their coach worked on where they have all the parts and techs that know what they are doing and it doesn't take a long period of time to accomplish the work.
So going to the factory is not necessarily a "have to" but a "want to" for a lot of folks. If that's what they want to do who I am to say it wrong. I chose not to and I am still happy.
Many safe miles...

 

[Izzyblueye]

It has always seemed to me that good companies like "W" should establish about four large repair facilities in strategic areas across the country. The would be company owned and staffed, but financially supported by the selling dealers. Let them do what they do best SELL. Dealers by and large are no good for most repair, even the best of the bunch. I would certainly feel better about buying a product, I knew would be serviced by trained, responsible personnel. IMHO.

 

[ichn2go]

Homer ,,,I agree completly. As large as Winnie is, you would think they could see the handwriting on the wall. Great Opinion. Good Miles

 

[Robert & Kiki]

Small Claims Court will take care of the TV probably.
I had to drive over 200 miles round trip to get to this lousy dealership.
My concern is with the very bad/not done work and problems I am having with my coach. Just want the Southwest District Rep to meet me somewhere so I can show him rather than the dealer tell him I'm just a lousy customer. Service ordered a part for me but no one at the dealership will return my calls so I can't even get the part I need to do some of the work. So far there is nothing on this rig that I couldn't have done better than Winnie "techs". I just that my 1/8 of a million bucks would get some sort of warranty work done right. I'm now rethinking my extended warranty & should probably cash it out...
If you would like to tell Bob Bean, owner York RV, your thoughts contact him toll free at 1 800 756 2007

 

[Robert & Kiki]

I keep missing the Chat Room also. I should be on the road next so may miss again. Does anyone know how to contact Winnie? I have called and get nothing done. I have asked for Distict Rep to call (over a week ago) and still nothing. I keep calling but to no avail. Is there anyone affiliated with Winnie that can be talked to either by email or over the phone. I am so tired of lack of support from factory & dealers(dealers I have been to)...

 

[Robert & Kiki]

I have sent to all those numbers & talked to those with phone. Have even contacted some of there distributors trying to get decent contact. Tried every email address for every Winnie dept I can find....No return contacts from anyone.

 

[Kazoo Tom-WO]

At the beginning of this forum there is a listing of email addresses and a few phone numbers. I have contacted Winnebago a couple of times via email and have always gotten an answer in 2 business days or less.

 

[Robert & Kiki]

I have called the numbers & emailed all email addresses I could find to any dept in Winnebago with no results. Talked to Troy, Tom, Steve, & Rod at Winnie Customer service. No one cared enough to do anything, even when told I am charged for work not done and faulty work that needs to be fixed. All I can say is Don't buy a Winnebago/Itasca in Arizona & expect service to be done right even if you wait a couple of months to get in. Don't expect anyone at Winnie to care if warranty work is done or just charged to them. A Great product with lack of dealer support(at least in AZ)

 

[Robert & Kiki]

Someone has decided to move some of my Chat room posts and just insert in this topic, I apologize for them.


Posts were moved to appropriate forum...sorry for the confusion...