Issues with our new 2023 Journey 34N

[cgkreis]

This is our second Winnebago Class A (first one was a Forza 34T)

We took delivery on June 9th, and prior to that date we did a walk through and found the following items.

1. Dining room chair was broken (ordered new one)
2. The fresh water filter in bathroom was broken (it was replaced)
3. Scuffs and couple holes in floor
4. Both rearview mirrors would not adjust from switches and the drivers mirror had large scratch in chrome (both mirrors ordered and still waiting on them)
5 Really loud rattle from slide mechanism behind drivers seat...somewhat fixed
6. The Winegard Gateway router would not work, kept blowing fuse...during PDI found that factory had wired it backwards...ground to power and power to ground...that was fixed. However we could not get it to work and after lengthy call with Winegard they informed us that they had transitioned to a new app called RV Halo...once that was downloaded it finally worked
7. The app for the control panel (Winnebago Connect) does not work with the actual panel in the coach...After a lengthy call with Winnebago tech and Firefly we still don't have resolution.. Firefly sent me an email stating that the App should have not been released that it is still in development, (even though it's on Apple's App store and you have to purchase for $3.99). So as of today there is no app that is working and Winnebago is discussing this with Firefly.
8. This coach came with the Satellite package that has the Winegard Traveler Pro and Pace HDMI 4X4 which allows you to watch satellite on all 3 TV's and for the Radio to play on each TV when in Home mode. This has yet to work at all... I believe it's connected to the App issue with the control panel since you can't get network connect to the system.

As of today the dealer is working these issues and we are taking the rig back to them for these issues to be resolved...

 

[creativepart]

Welcome and congratulations! You are the first member to join that actuality owns the new Winnebago Journey. We had 4 or 5 members that ordered, traded and purchased a new Journey as much as 18 months or more ago. None of them received their motorhome. I believe all had given up believing that they would have the RV. I know at least one of them switched to a Newmar product.

Sorry to hear about your issues, I hope they get solved quickly.

Let me make a suggestion to you. Call Winnebago’s Service Center in Iowa and make a reservation for repairs at the factory for late April or early May. When they ask what problem you have make one up, like the slide isn’t closing fully or something. You can always cancel if by some miracle you get to next spring without a list of issues big and small.

The Service Center is really hard to get into once the snow melts in Iowa. So, if you reserve now you’ll be all set for warranty repairs when next year comes around.

I did this when I got my new Adventurer and it really helped me when dealers were no help and I just wanted to get things fixed right. It was 1,700 miles from our home but we had a year to plan a great trip out of the experience.

Good luck to you and we all will want to see some photos of your new Journey.

 

[cgkreis]

Thanks, we are hoping the Dealer can resolve the issues fairly quickly...if not, Iowa here I come..LOL

 

[Jim_HiTek]

Just a warning if you do decide to return to Forest City...they got several things wrong when attempting to fix my Winnie's slide issue. Cost me hundreds $$ extra when they didn't bother to check specs on torque values, and apparently didn't know how, or didn't care to bother, to bleed air out of the hydraulic system.

Very likely won't go back there after that shoddy repair work. My rig was and still is in very good condition over all so it's not like they were working on a junker. Had a few minor issues, only took it in because the rear BR slide would creep in 4" over time. When I got it back, it would creep OUT 4" while driving. Grrr.

 

[creativepart]

That's a shame Jim. They certainly aren't perfect, but I don't know who is. There are dozens... hundreds(?) of posts of praise for their work.

It would be a shame if folks read your post and thought it meant that the Factory Service Center always did poor work and this kept them from getting the repairs they needed. Because that's just not the case.

In my experience, and the experience of many others they did great work, did it quickly, professionally and cheaply when not in warranty. I wouldn't hesitate to return if I needed something major fixed.

 

[cgkreis]

We have owned numerous RV's from popup's, airstreams, 5th wheels and motorhomes all by top manufactures and all of them had issues and each dealer had their own advantages and disadvantages....I have come to accept that they all are just hand made products that are susceptible to quality issues.. Some of which are the manufacture's issues and many are they individual suppliers who have quality issues. Hopefully we will get this issues corrected and have many smiles with the miles... Be safe out there

 

[deckape]

I second that the service center does great work . We had a great repair ,as well as updates while our 34T Forza was repaired after the accident . I believe that with more electronics going into these coaches ,there will always be problems with connections and few people in the dealership that know how to repair . Taking it to Iowa made be the only thing to do in the future .

 

[Wayne M]

Wasn't so great in 2008. I'll make this very short. Problem with jack alarm going off riding down the road. Into Wbgo Service Ctr. Ten days later they said it was fixed. Show me. Leveled, retracted, alarm going off. Three service techs there and one service writer. One tech said, "Put it in accessory position and the alarm will not sound." Be great if I could run down the road with it in accesory mode. I asked if they checked to see if there was 1500 pounds of pressure by using the port on the pump. Service writer looked down at a tech and the tech replied, "We don't have a gauge!"

Are you kidding me! Factory Service Center and they don't have a pressure gage with a 3/8' fitting on it.


Never did get it fixed. I did do a toggle switch to shut off the alarm.

 

[creativepart]

Never did get it fixed. I did do a toggle switch to shut off the alarm.

Wayne, that was a HWH system wasn’t it? Isn’t their main service center sort of close by to Winnebago? I think their shop is on the west side of the state. I mean who wants to drive more miles I get it, but Iowa is a lot smaller than Texas.

Seems they’d be able to fix their system once and for all.

 

[Towquila]

This is our second Winnebago Class A (first one was a Forza 34T)

We took delivery on June 9th, and prior to that date we did a walk through and found the following items.

1. Dining room chair was broken (ordered new one)
2. The fresh water filter in bathroom was broken (it was replaced)
3. Scuffs and couple holes in floor
4. Both rearview mirrors would not adjust from switches and the drivers mirror had large scratch in chrome (both mirrors ordered and still waiting on them)
5 Really loud rattle from slide mechanism behind drivers seat...somewhat fixed
6. The Winegard Gateway router would not work, kept blowing fuse...during PDI found that factory had wired it backwards...ground to power and power to ground...that was fixed. However we could not get it to work and after lengthy call with Winegard they informed us that they had transitioned to a new app called RV Halo...once that was downloaded it finally worked
7. The app for the control panel (Winnebago Connect) does not work with the actual panel in the coach...After a lengthy call with Winnebago tech and Firefly we still don't have resolution.. Firefly sent me an email stating that the App should have not been released that it is still in development, (even though it's on Apple's App store and you have to purchase for $3.99). So as of today there is no app that is working and Winnebago is discussing this with Firefly.
8. This coach came with the Satellite package that has the Winegard Traveler Pro and Pace HDMI 4X4 which allows you to watch satellite on all 3 TV's and for the Radio to play on each TV when in Home mode. This has yet to work at all... I believe it's connected to the App issue with the control panel since you can't get network connect to the system.

As of today the dealer is working these issues and we are taking the rig back to them for these issues to be resolved...

Were you ever able to get your Winnegago Connect App to work (pair or stay paired) with the panel in your Journey 34N? We purchased a 2022 Journey 34N last August and I can get it to work about half the time. I have talked to Winnebago CS and they referred me to Firefly. So far no resolution. Everyone has been nice, but we don't seem to be making any progress.

 

[Morich]

While it is certainly a problem when we get new stuff and have problems, we also need to be aware of what we are buying!
In this case the OP has listed a number of items wrong with the RV. But we need to look at these problems and ask what it was they were buying as it seems they did not buy a "new" RV but one that had been to many shows and was no longer a new RV but a demo model!
If you've ever worked an RV show you know how badly things get treated and broken, scratched and dented is the norm if the RV goes to enough shows. A week at a show can put several years worth of wear on an RV!

They do sell cheaper when we may find them on the dealers lot but we do have to agree one reason they are cheaper is because they are no longer a new RV.

Much like any item we buy used, we are assuming the problems that come with used stuff!

 

[Towquila]

While it is certainly a problem when we get new stuff and have problems, we also need to be aware of what we are buying!
In this case the OP has listed a number of items wrong with the RV. But we need to look at these problems and ask what it was they were buying as it seems they did not buy a "new" RV but one that had been to many shows and was no longer a new RV but a demo model!
If you've ever worked an RV show you know how badly things get treated and broken, scratched and dented is the norm if the RV goes to enough shows. A week at a show can put several years worth of wear on an RV!

They do sell cheaper when we may find them on the dealers lot but we do have to agree one reason they are cheaper is because they are no longer a new RV.

Much like any item we buy used, we are assuming the problems that come with used stuff!

I agree that the units have some wear and tear on them, but my issue is the Winnebago Connect panel in the coach will not pair with the Winnebago Journey App properly. The developer, Firefly, nor Winnebago Customer Care has not been able to help me get it resolved yet. I was hoping the originator of this thread might have gotten his working and could offer some direction.

 

[Pointyears]

if the RV goes to enough shows. A week at a show can put several years worth of wear on an RV!

They do sell cheaper when we may find them on the dealers lot but we do have to agree one reason they are cheaper is because they are no longer a new RV.

I submit that an RV driven 1100 miles from the factory to an east coast dealer towing a car behind it isn't a new RV, either.

 

[Towquila]

This is our second Winnebago Class A (first one was a Forza 34T)

We took delivery on June 9th, and prior to that date we did a walk through and found the following items.

1. Dining room chair was broken (ordered new one)
2. The fresh water filter in bathroom was broken (it was replaced)
3. Scuffs and couple holes in floor
4. Both rearview mirrors would not adjust from switches and the drivers mirror had large scratch in chrome (both mirrors ordered and still waiting on them)
5 Really loud rattle from slide mechanism behind drivers seat...somewhat fixed
6. The Winegard Gateway router would not work, kept blowing fuse...during PDI found that factory had wired it backwards...ground to power and power to ground...that was fixed. However we could not get it to work and after lengthy call with Winegard they informed us that they had transitioned to a new app called RV Halo...once that was downloaded it finally worked
7. The app for the control panel (Winnebago Connect) does not work with the actual panel in the coach...After a lengthy call with Winnebago tech and Firefly we still don't have resolution.. Firefly sent me an email stating that the App should have not been released that it is still in development, (even though it's on Apple's App store and you have to purchase for $3.99). So as of today there is no app that is working and Winnebago is discussing this with Firefly.
8. This coach came with the Satellite package that has the Winegard Traveler Pro and Pace HDMI 4X4 which allows you to watch satellite on all 3 TV's and for the Radio to play on each TV when in Home mode. This has yet to work at all... I believe it's connected to the App issue with the control panel since you can't get network connect to the system.

As of today the dealer is working these issues and we are taking the rig back to them for these issues to be resolved...

We have a 2022 Journey 34N that we purchased new in August 2024. It was still in the possession of Winnebago and was transferred to a dealer in August 2024 when we purchased it. We are having the same issues with our Winnebago Journey App not connecting to the control panel. I have been in contact with both Winnebago and Firefly as well. Unfortunately, my wife has been in the hospital due to cancer related complications as lot since March and I have not been able to follow up with Firefly. I hope to do that next week. I have had both coach and chassis issues with this Journey. Our last Journey was much better quality so far. Both Winnebago and Freightliner have been addressing our issues, but I am somewhat disappointed in the number of problems.

 

[Morich]

Sometimes when I go back and reread the posts I wrote a few years back, I am divided on whether I should agree with what I wrote!
In this case, I'm still of the opinion that the RV should not have been sold as new but as what a car dealer might have called a demo. This also happens in boats if we are not watching carefully.
But then there are parts of it which sound more like part of a growing problem we see in many electronics.
Winnebago may be responsible for them working when we pick them up. The dealer may be responsible when we get it from them.
But then who is at fault if the program for the Firefly is changed after the sale of the RV?

Anybody out there still trying to get Android Auto to work on a different car? We are beginning to see a lot of things that may have worked when they were built but if it has a program like a car and that comes out of the factory to fit at that moment, there is no way that I see for anybody to track how the program may change a few weeks later!
A car dealer has no idea what needs to change, my ISS has no idea if the car is correct and yet the two items won't talk to each other!

Both the car and the Firefly or whatever is giving the problem are known as "unregulated" and that means there will be very few rules in place to prevent what we are seeing!
I fought the Android Auto for months and gave up as a loss. But then I went in for a recall on some programming item and now I suddenly have a tach showing above the speedometer as well as the Android Auto works!

Maybe if you take the RV in and have somebody look at the Firefly, they will have found a new program to install and it all works? But we have to keep in mind that we are not moving toward anything that takes care of customers but instead moving toward letting business do what business wants to do?
Things like taking regulators off over the road truck speeds makes me a bit nervous!