I've done the same things and then mentioned these same issues and more at this forum, only to be hammered by a certain administrator for telling it as it is. The truth is the truth and forums are the place to tell the truth, is it not?
There was a point in time when we were almost very happy with our coach and recommended Winnebago products, but then two major problems surfaced at 17,300 miles that were totally Winnebago's fault and responibility. Winnebago's, now, Customer Service Shop Supervisor told us "he was sorry that we had these problems and they would reimburse us our expenses to get everything fixed to OUR SATISFACTION and to send him our receipts". Well, we took his lead in these matters and his authorization to get the repair work done. I negotiated with all of the companies envolved with repair because their prices were extremely high. We at no time felt that we had Card Blanche, to spend freely, and I'm glade we took that position, because Winnebago deceived us and bold faced lied to us about covering our expensies. Had I not been deligent in holding the costs down, we would have been out a whole lot more.
What put the frosting on the cake, was when we were at this years GNR in Forest City, we scheduled an appointment with all the people in Customer Service and the Director. They purposely waited till the last day, in the afternoon of GNR to have the meeting, only to deceive us again. But what really bothered us was when the Director made a questioning statement, saying "why didn't we turn this into your insurance company"; just then we knew where they were coming from.
Here we are, sitting down with a multi-million dollar rv company, who gave us written authorization to get our coach repaired to our satifaction for problems that occured in their production and they make a statment like that! First of all, we're talking about product liability, second-that would be dishonest, third-it's a fraudulant act against our insurance provider, forth-it's at our expense again. Yea, our expense again. We have a $250 deductible to satisfy, this claim would then go against our insurance record for as long as we own this coach, our premiums would be subject to increases and we loose our depreciating deductable. So what was Winnebago out in this whole ordeal? Nothing, in fact they would have made out twice. Once when they sold the coach and second when they would have received a check from my insurance company. Fortunately, we did not allow this to happen, because the burden of the expenses and all the inconveniences were cover by us.
So, to Winnebago, we say "never again" and let the truth prevail.
Radarr
