Our 2006 Winnebago View needs to have the seal between the top of the Sprinter cab and the coach overhead replaced and resealed --- Winnebago has authorized the repair and my dealer has ordered the parts. This is a fairly common fix required on early Views and Navions and is related to a previous Service Campaign (didn't reach official "recall" status). Work was done last year, now typically referred to as the "short" fix, but some of those attempts didn't work and now a more extensive repair - a "long" fix - is necessary.
Anyway, the steel trim piece which is part of the seal has to be removed (requires removal of all the upper bunk area parts and pieces inside the coach) and is replaced with an aluminum trim piece, then all is re-caulked, re-sealed, etc. The short fix took about an hour or so, the long fix takes about eight hours (so I'm told).
My question (finally) -
Should I let my dealer, with whom I have nearly lost all faith as related to the service department, complete the repair . . . or should I arrange to go to the factory instead? If the factory is the answer, how do I go about arranging and scheduling that?
Again, Winnebago has authorized the repair, no expense to me, even though the original one year warranty has expired (thanks, Winnebago, for standing behind your product - you knew of the problem, but didn't let the end of the warranty leave us owners hanging). We're headed to the Kansas City area next month anyway, so a shuffle to Forest City wouldn't be difficult.
Anyway, the steel trim piece which is part of the seal has to be removed (requires removal of all the upper bunk area parts and pieces inside the coach) and is replaced with an aluminum trim piece, then all is re-caulked, re-sealed, etc. The short fix took about an hour or so, the long fix takes about eight hours (so I'm told).
My question (finally) -
Should I let my dealer, with whom I have nearly lost all faith as related to the service department, complete the repair . . . or should I arrange to go to the factory instead? If the factory is the answer, how do I go about arranging and scheduling that?
Again, Winnebago has authorized the repair, no expense to me, even though the original one year warranty has expired (thanks, Winnebago, for standing behind your product - you knew of the problem, but didn't let the end of the warranty leave us owners hanging). We're headed to the Kansas City area next month anyway, so a shuffle to Forest City wouldn't be difficult.
