No problem with not knowing there was a 50 amp! In fact, most of the time our troubles come from things we did not know, right? Most of us have met those folks who know everything and learn to avoid them!
So I like to start out and see if we can both learn something that makes it work!
We get this from the drawings:
First there is a difference in what you get from shore power outlet than when on generaator power !
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So looking at where that 12-2 wire that we lose on shore power goes as it meets this second drawing?
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It looks a lot like that 12-2 involves air cond. but also a wire going to the breakers feeds power to AT LEAST one. Not shown how it make conncet inside the breaker panel.
So my question might be how that wouold work. does power from the shore power go to that 20 amp at right when on generator, then feed to left on 15 amp to power converter when on generator but NOT when on shore power? That seems silly!
But maybe needs check if you can test!
Does that far right 20 get power only when on generator but not when on shore power? I usually think of getting more when on shore power but there's lots of things that surprise me.
I might guess the power goes in on the 20 an dfeeds over to go out on the 15 to let the converter run, but that is a guess that needs tested!
Some place on the RV, you should have a converter that uses that AC power to make the DC. The DC can go straight to fuses on a different section of the load center that then feed all the 12VDC you use. At the same time, that 12VDc also heads toward the batteries to charge them. Not shown well on drawings I see but kind of like this:
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It needs checking but it might look to me like the 12-2 wire that we lose when plugged to shore power feeds power to the last 20 amp and out on the 15 to make the converter work???? That sure loks like they planned for the converter to ONLY work when on geenrator, but that seems strange!
Suggest testing that idea by checking voltage is NOT getting to the 20 when on shore power and does get to it when on generator?
Any way to change the switch position that makes the converter come on when on shore power?
That seems to meet what you are saying if you see the battery voltage going down or lower when on shore power and then jump up when generator runs to indicate power coming from the converter working!
This is a link to what I think is your manual. Section 6 seems to say it is NOT like what I see??
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Or am I missing something big in this whole story??