Quote:
Originally Posted by Ret.LEO
I realize all that.
The question is what is their selling price? ................... I figure 33-35% off list is competitive is what their "loan value" generally comes to.
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like any transaction, the true value is what someone is willing to pay
You can't expect to get the best price over the phone in two minutes. They know you will take that number and shop around.
The salespeople have nothing but a short phone conversation invested in you... what are they loosing by not giving you a rock bottom number at first. Zero, zip, nothing. This is not just Lichtsinn, it's every good salesperson's way of dealing with phone shoppers.
The actual % off of list depends upon lots of things.... is the unit in stock, are they hard to come by, is it near the end of the month or quarter and sales numbers are counted for commission, can they also get financing, etc.
I believe that I did get a good price from them in the end, in fact I had one quote for $150 less - not that $150 means anything on such a large purchase and still went with Lichtsinn. I was picked up at the Minneapolis airport by one of their drivers and proceeded to inspect the unit, finish up with the paperwork (only needed to sign some papers - it was all there ready to go) and proceeded to get a several hour walkthrough.
The owner (Ron) is always around and is approachable to talk to - actually every time I'm there he comes around and checks in with me. The service writers and manager are very knowledgeable as I said in an earlier post. The same can be said about the parts manager. These people don't hide in an office - they work behind a long counter, the same people have been working there (and a few more added) since I've purchased. They take my calls every time I call with a question (or call me back shortly if busy).
As previously stated they (in my opinion) overcharged me once by using actual time spend by a technician as opposed to what I believe book value should have been !/4-1/2 less (I think they put the wrong tech on this particular issue). My fault for not getting a firm price/estimate for the job up front.
They have in the past gone out of their way to get parts much faster than any other dealer. I've witnessed where they have been an advocate for me to secure a new fridge for me, It took several calls and was successful.
I would not hesitate to purchase from them again, and again I will use them for service in the future without hesitation. Sometimes it pays to spend another $150 to get what they offer.
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