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06-04-2015, 04:57 PM
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#1
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Winnebago Owner
Join Date: Jan 2015
Location: Westerville, Ohio
Posts: 91
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Crash!
I took my motorhome in at 9:30am to drop it off for the floor and the two bays to be worked on. While I was there one of the service writers came to me and said come out here to the lot. Well, one of their guys backed up my MH into a trailer hitch on a SUV and messed up the bottom fiberglass bumper. They said it would be fixed. I'm not happy about this at all. 
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06-04-2015, 05:00 PM
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#2
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Winnie-Wise
Join Date: Aug 2009
Posts: 307
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I wouldn't be either. Are they qualified to repair it ? You should have the option to take it to a repair facility of your choice.
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[SIGPIC][/SIGPIC]
Cliff,Tallulah and Buddy ( 1999-2012 )
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06-04-2015, 05:04 PM
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#3
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Winnie-Wise
Join Date: Mar 2014
Posts: 301
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Stuff happens and I am sure they did not do it on purpose.
I am with Cliff on the bumper. I would also ask that the bay work be compted.
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Gordon and Janet
Tour 42QD/inTech Stacker
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06-04-2015, 05:05 PM
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#4
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Winnebago Owner
Join Date: Mar 2007
Location: Northridge, Ca
Posts: 82
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I, personally, would report it to MY insurance company and make a claim. This would at least assure that the work would be warrantied.
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06-04-2015, 05:52 PM
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#5
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Winnebago Owner
Join Date: Apr 2015
Location: Jamestown, NM
Posts: 94
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Quote:
Originally Posted by kalynzoo
I, personally, would report it to MY insurance company and make a claim. This would at least assure that the work would be warrantied.
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Even if an insurance claim is filed, insurers do not warrant repair work. That's between the vehicle owner and the repair shop.
The owner has the right to go to a repairer of their choosing, the insurance company only deals with the repairer to get an agreed price to repair.
__________________
2015 Winnebago Minnie Winnie 22R
"Outside of a dog, a book is man's best friend. Inside of a dog is too dark to read." - Groucho Marx
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06-04-2015, 06:38 PM
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#6
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Winnebago Owner
Join Date: Jan 2014
Location: Austin TX
Posts: 58
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I would take it to where I want it fixed at their expense. That is why they have insurance!
Get the name of their insurance company and then contact yours.
__________________
"Living Our Dreams and ❤️ The Ride!" Kay & Richard, Austin TX
2015 Itasca Meridian 36M "Roada"
2014 Honda CR-V EX-L FWD
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06-04-2015, 06:42 PM
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#7
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Winnie-Wise
Join Date: Aug 2009
Posts: 307
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Quote:
Originally Posted by ArmandV
Even if an insurance claim is filed, insurers do not warrant repair work. That's between the vehicle owner and the repair shop.
The owner has the right to go to a repairer of their choosing, the insurance company only deals with the repairer to get an agreed price to repair.
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It may be different State to State or insurance company to insurance company but if I bring my vehicle to a repair facility that's on my insurance companies approved list , they guarantee the work.
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Cliff,Tallulah and Buddy ( 1999-2012 )
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06-04-2015, 06:54 PM
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#8
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Winnie-Wise
Join Date: Aug 2007
Location: Sonoma County, CA
Posts: 429
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Quote:
Originally Posted by Clifftall
It may be different State to State or insurance company to insurance company but if I bring my vehicle to a repair facility that's on my insurance companies approved list , they guarantee the work.
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Wayne & Roberta and Maggie the Miracle Dog
08 Winnebago Destination 39W Gas UFO Workhorse Chassis
Making the Journey in our Destination
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06-04-2015, 06:56 PM
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#9
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Winnie-Wise
Join Date: Aug 2009
Posts: 307
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Quote:
Originally Posted by UFO Pilot
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I just googled it as well.
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[SIGPIC][/SIGPIC]
Cliff,Tallulah and Buddy ( 1999-2012 )
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06-04-2015, 07:00 PM
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#10
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Winnebago Camper
Join Date: May 2014
Location: Henderson, Nevada
Posts: 18
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That's the Nobody Gives a [Moderator Edit] anymore, not like it used to be....
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2005 Newmar DS 4023, Spartan Chassis, ISL 370 Cumapart, 2008 Jeep Rubicon 4dr, 2015 Kia Soul, 1969 Italian & 2004 Akita
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06-04-2015, 07:01 PM
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#11
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Winnebago Owner
Join Date: Apr 2015
Location: Jamestown, NM
Posts: 94
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Quote:
Originally Posted by Clifftall
It may be different State to State or insurance company to insurance company but if I bring my vehicle to a repair facility that's on my insurance companies approved list , they guarantee the work.
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That's not how it works.
Quote:
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Most insurance companies have repair contracts with body shops in your area. Choosing the insurance company’s repair shop has benefits for the insurance company, which has negotiated lower labor and material rates, as well as parts discounts with those shops. The shop will have met the insurance company’s equipment and training requirements. Insurance companies will also require their shop to provide a lifetime warranty.
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As an adjuster, I've dealt with "approved shops" for 36 years. The insurer can "suggest" going to an approved shop, but cannot force anyone to do so. The shop has to provide the warranty, not the insurer. It would open them up to a myriad of problems re: workmanship. That's a can of worms they avoid.
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2015 Winnebago Minnie Winnie 22R
"Outside of a dog, a book is man's best friend. Inside of a dog is too dark to read." - Groucho Marx
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06-04-2015, 07:03 PM
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#12
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Winnie-Wise
Join Date: Aug 2007
Location: Sonoma County, CA
Posts: 429
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I report any accident to my own insurance company. They are supposed to be your advocate to see that repairs are done to your satisfaction and that the other guy pays.
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Wayne & Roberta and Maggie the Miracle Dog
08 Winnebago Destination 39W Gas UFO Workhorse Chassis
Making the Journey in our Destination
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06-04-2015, 07:33 PM
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#13
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Winnebago Camper
Join Date: Feb 2014
Location: CT S&B
Posts: 6
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Quote:
Originally Posted by ArmandV
That's not how it works.
As an adjuster, I've dealt with "approved shops" for 36 years. The insurer can "suggest" going to an approved shop, but cannot force anyone to do so. The shop has to provide the warranty, not the insurer. It would open them up to a myriad of problems re: workmanship. That's a can of worms they avoid.
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I am going through some repairs on my vehicle suffered from hail damage. My adjuster said to me I can go to the approved repair facility and the insurance company itself will guarantee the work is done to my satisfaction. If I went with this other guy they recommended (not a full service shop), my guarantee would have to be negotiated directly with that person. This is in Connecticut.
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Carl
'07 Newmar KSDP3916 w/Hydralift carrying '06 FLHX, '15 Chevy Equinox, Blue Ox Alpha, RVibrake2
With the birds...
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06-05-2015, 09:40 AM
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#14
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Winnebago Owner
Join Date: Mar 2009
Posts: 111
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Give them a break! It was an accident and they owned up to it and will repair it. If they said they didn't do it then I'd be upset. Be thankful for an honest facility. Count your blessings.
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06-08-2015, 07:53 AM
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#15
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Winnebago Owner
Join Date: Jan 2015
Location: Westerville, Ohio
Posts: 91
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Ok they know how to do the repairs, we just have to wait and see what it looks like.
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06-08-2015, 08:03 AM
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#16
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Winnebago Camper
Join Date: Apr 2013
Posts: 9
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Quote:
Originally Posted by bsamole
Give them a break! It was an accident and they owned up to it and will repair it. If they said they didn't do it then I'd be upset. Be thankful for an honest facility. Count your blessings.
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I agree,don't forget it was you who took it to them and felt comfortable about having other work done.I commend their honesty.
Or get the insurance company and the FBI involved. Sheesh enough all ready what is wrong with this stupid world we live in? Oh I forgot maybe the local sheriff and the clergy should be involved. 
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06-08-2015, 08:04 AM
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#17
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Winnebago Owner
Join Date: Sep 2010
Location: Somewhere, BC.
Posts: 109
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Quote:
Originally Posted by bsamole
Give them a break! It was an accident and they owned up to it and will repair it. If they said they didn't do it then I'd be upset. Be thankful for an honest facility. Count your blessings.
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X2 Ditto on the shops honesty and sincerity! Give them the opportunity to make it right.
It's alright to be upset that it happened. Get all the details of what they are going to do and by whom. Check out the body repair shop. I'd still advise your insurer so they are aware of the incident in case they need to get involved.
__________________
Les (RVM12), Bonnie, Morgan and 4 leggers Bella & Bruce
2010 Forest River Cardinal 3450RL 40' Full Body Paint- 2015 Ram 3500 Laramie 6.7 ltr Turbo Diesel, 68RFE Trans. 4x4 SRW SB Pullrite 2900 18K FMCA-420438 Good Sam
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