Originally Posted by Wayne M
Many dealers will not even work on an RV unless it was purchase from them. It happened to me when I would have been 12 miles in a campground from an LCI dealer. When I called to see if I could get an appointment the reply was, "We only work on RV's purchased from us." I had to cancel our reservations and travel to Indiana for repairs.
Same thing happened here locally when I wanted to get my Aqua Hot serviced. Fortunately there is another non-selling repair facility that I can use.
Remember in 2008 when everyone was crying for service. Feast or Famine. It's feast time for dealers.
Wayne I can just imagine the stress and chaos the service issues must have caused at the nick of time and essentially the seminal reason we or I RV, the ability to take a trip at a moments notice! Should be like getting in a car and driving, expecting quality, safety and service.
Ain't it just amazing that BBB or even the Consumer Safety agency or the FTC is not getting involved in this scatter and confuse warranty service process of this whole industry! Its time for customers to step up the pressure on the industry instead of taking on the pain and suffering like its a rite of passage!
*Facts, Truth, Data Points it is all out there, why ignore it or justify it when we know it's ethically bigly wrong and goes against common sense, expectations and decency.