Don't email. Call, call, call. Become a pest. Tell them you need to bring it in and you need it back by a certain date. (you have a big trip planned and you need the A/C working). Give them a timeframe. You leave it open ended, they will book you in September.
I'm assuming your working with the dealer that sold you the unit. A dealership that has a good service department your lucky. Having a dealer with poor service, and it's a nightmare.
If you are not getting the service you need, in the end give them a poor review all over the internet. People need to know.
Dealers want to sell you, but your a red-headed step-child when you need service.
I would also bring up the fact you just bought this unit, and this should move you up the priority list for your dealer. (should). I would think any new unit with issues they would want to take care of quickly, and i would make a point of this.
good luck
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2017 Vista LX 30T
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