Quote:
Originally Posted by Jerry
I have found that anything you cab fix yourself is the best way. When I got my first new RV I took it back several times for the same thing and would always be told we have to order parts. I had a cabinet door that came apart and rather to reglue it. They wanted to order a new door which took 3 weeks .by the time they received the new door I fixed it myself and never went back. This just my example of you fix things yourself instead of having warranty work done.
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That just perpetuates the lack of quality and reinforces the benefit of stating a delay so owners will just fix it themselves and then in effect be taking the responsibility upon themselves if their repair fails and someone is injured as in the case of DIY glue repair failing while on the road and the door or what is contained behind it falls off and injures someone or distracts the driver causing a collision. There is much less liability in getting a factory replacement part to deal with a manufacturing defect then with doing a DIY field repair.
Plus when you do a DIY instead of going through warranty it takes the manufacturer longer to find out they are having a quality escape on their production line that needs to be addressed making it so that more units go out with the same defect which in your case could have been a Glue Pot with its pressure regulator set too low leaving the joint dry or the Microwave Glue Press set at an incorrect pressure, wattage or time interval resulting in a poor glue joint, etc, etc.
I was head of maintenance in a woodworking millworks and can do any repair myself (electrical/electronics, hydraulic, plumbing, mechanical, refrigeration, HVAC, wood, window/door manufacturing, metal, fiberglass, plastic including steel/aluminum/plastic welding) having designed and built even the machinery used to manufacture a variety of products along with building many custom products that did not fit well with normal production area skill sets however most times its better to have the defect called out and allow things to be fully vetted out. Sometimes it may turn out to be a production run defect that requires all the doors be replaced with new ones since all may then be suspect.