Originally Posted by jlr44
You are right I should not have let the parts manager scare my into thinking I was at fault. I ordered the part without a number because I was told it is a common sensor for 450 D. The manager told me I could not have ordered the part that way. They took the order and sent the wrong part I was told this by another person in sales but Jim Yates, the person I talked with later said that was impossible. I did not know they had a perfect shipping department. It still ended up to be my fault. I will survive the loss I just wanted to pass the word.
I understand you wanting to pass the word around, think most appreciate knowing others' experiences.
I'd keep after them till you find the right person. Seems you're getting the shuffle treatment.
I have the Truma on mine so I don't know personally the company you are dealing with. I do know manufacturing and customer service, you need to get above the clearks and first level managers for someone who can make a decision other than "that's the way it is". Probably worth mentioning that you are posting on the forums - almost no one likes bad publicity...
again, keep at them & good luck