We just brought home our newly purchased View 24D (7500 miles). My wife was set on getting this model because it had the murphy bed layout.
Of course we had to tryout the bed mechanism.
Lowering it resulted in a rather HARD landing, raising was fine.
On inspection (down position) I noticed the panel at the head end was torn loose. Removing the panel exposed the following: a 3/4" frame element laying loose on the floor, 2 loose screws on the floor, a matching frame element still in place but not connected to the idler pulley bracket, the steel idler pulley bracket bent down about 15 degrees.
This pulley guides and supports the strap which controls the "down" motion.
1. removed the bracket and bent it straight in a vise. Removal & installation is difficult as the 5 mounting screws are hidden.
2. removed the original framing and replaced it with aluminum tubing & angle.
3. Pulled out the 30 pin nails from the support strips and secured the panel with screws.
The evidence clearly indicated this was factory workmanship issue on top of a marginal design.
Feel free to email me for added information: [email protected]