Hi - There are a couple of guys who have been dealing with door issues on their new Views recently, so I expect they will be able to provide some good info in a bit.
In the meantime, my experience with our '21 View regarding doors is related to the adjustment of the hooks that the door latches catch on to. Your bottom picture is key to this, I think, but I can't get a good view of your latch and hook. Can you get us a closeup of the bottom latch, from a better angle?
My photo attached is what our bottom latch looks like - but on your photo, I can't really see if your latch is catching the hook. If your latch is not making it out of the door, then that would explain why they wanted to replace your door. I know some of the folks who have new Views have had to take their doors apart, so I'm expecting that they might be able to help you when they read your post.
Sorry, I can't get the photo aligned correctly; will have to figure that out someday.
Cheers,
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