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Old 07-13-2022, 06:08 AM   #1
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2019 forza steps won’t retract

My steps won’t retract. The motor makes noise, the light comes on but the mechanism attached to the steps that connects to the armature moves freely. What’s inside the gearbox? Could there be a sheered key? Any thoughts about what I’ll find if I disassemble the gear box? I did not hit anything but may have stepped on them before they were fully extended.
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