I have had excellent experiences with HWH and their support, both over the phone and at the factory. Many of the recent complaints about the lack of support or poor response coincide with the down turn in the RV industry and the business related cut backs they had to make in order to survive as a business. I think we all want the RV industry to come back and bring along companies like HWH who have provided excellent customer support in the past.
'07 Winnebago Journey 34H, ISB-02, MH2500
Toad - '08 Ford Taurus X
Blue Ox, Aventa
US Gear UBS