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Old 03-01-2019, 07:21 AM   #1
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Chassis Infotainment Center

We have a 1 month old 2019 Navion 24D on a MB Sprinter chassis. This warning greeted us yesterday when we arrived at the RV.

I've been through the "Settings" on the unit, but can't find anything that helps. Everything on the unit seems to be working, but the "Error" message won't go away. Has anyone had this issue? What can I do to fix it?



The text on the screen says: "Application RadioApp.exe encountered a serious error and must shut down."


Thanks, Bob
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Old 03-01-2019, 07:36 AM   #2
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According to this post from yesterday you may want to contact River Park directly instead of Winnebago or one its dealers;

http://www.winnieowners.com/forums/f...em-353871.html
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Old 03-01-2019, 07:51 AM   #3
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Yes, contact Riverpark tech support:
tel: (800) 442-7717

Believe it or not the Xite system runs on a Windows embedded system. Which is why that error message looks like an old Windows computer error message.
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Old 03-01-2019, 08:31 AM   #4
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Infotainment System

Thanks WV. Contacted RiverPark (800.442.7717) and talked to Josh. He's sending me info on rebooting the system. We'll see how it works out.

Bob
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Old 03-17-2019, 05:57 PM   #5
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Try this...

Take out the SD chip, download the RMD docking software to your computer and update the software on the chip. Fixed my problems...
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Old 03-18-2019, 09:16 AM   #6
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We had the same issue and after a non responsive update using the docking software they sent a replacement chip and all is good. checking for updates is a good idea to perform which I do every 4 months or so
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Old 03-18-2019, 10:04 AM   #7
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Wow 1 month old Winnie and you are already going to the parts makers that they cobble

Amazing, if we keep this acceptance of low level of warranty service, next time we will be going to the nut maker and the faucet maker and the tank maker and the fridge maker and the microwave maker..... with winnie having no responsibilities but to mark stuff up by 300 percent!

Can you imagine Ford or Chevy or Nissan telling you to go to the radio maker while the car is one month old, or you even thinking of or doing the same?
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Old 03-18-2019, 10:08 AM   #8
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BTW

River Park this is fantastic, a company and its employees that step up and take care of customers. Congratulations you all rock. Best way to build a reputation in this era of momentary dealings. The pride in your product shows and we old folks appreciate that kinda of attention and practice and will be loyal as well.
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Old 03-18-2019, 10:14 AM   #9
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Quote:
Originally Posted by Diesel-Lover View Post
Amazing, if we keep this acceptance of low level of warranty service, next time we will be going to the nut maker and the faucet maker and the tank maker and the fridge maker and the microwave maker..... with winnie having no responsibilities but to mark stuff up by 300 percent!

Can you imagine Ford or Chevy or Nissan telling you to go to the radio maker while the car is one month old, or you even thinking of or doing the same?
Well, yes. But you do what you have to do. And whatever is most expedient. You could go to the dealer, who contacts WBGO, and WBGO tells the dealer to contact Riverpark and nothing happens. Nothing gets fixed and your RV is stuck at the dealer for 45 days without anything being fixed.

And... by the way the auto companies make their own radio and put their name on it. In fact, 60% of your RV is made by some other company with their own warranty and support staff. That's why you take a Winnebago Gas Class A for all Ford chassis work and support to FORD.

You can't compare RVs to autos. Not in how they are made, serviced, purchased or designed. It's not the same thing.
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