We were thrilled after purchasing our brand new Itasca Sunrise at a southern California RV show. Since we've retired, we had hopes of traveling and seeing some of these beautiful United States. Unfortunately, after an especially strong downpour during one of those trips, we found we had issues with our roof. It was amazing and gratifying to see Winnebago step up and take care of the problem with the integrity I've seen lacking in other companies. Just wanted to say thanks to them and to let others know the value of purchasing a quality item (the roof issue could have happened to anyone) from a real service-oriented company!