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I need help!

Posted 06-09-2020 at 01:18 PM by TheresaP

We bought a Winnebago Minnie Plus 27RDS from Demontrond RV in Conroe, Texas. We spent 3 nights in the RV and it began leaking after it rained. It was not leaking in a small section but 75% of the trailer had water coming down the walls (bedroom, living room, slide out, dining area, and bathroom. The wall paper was buckling and there was mold in the front storage from where it had leaked. Immediately contacted Demontrond in Conroe and they said bring it in on Monday, November 11, 2019. Did a walk through with service and management. Left the RV and November 29, 2019, Winnebago came and picked up the RV to take it to Indiana to make the repairs because they were beyond what Demontrond could repair. It was with the understanding the Winnebago would keep us informed on the repairs. They stated that we should have it back to us by Christmas. We received one set of pictures of which the slide out is pulled off the RV and lying on the floor because of discovery work and mold underneath the carpet. Finally, in February 2020, the RV came back to Demontrond only to return a week later back to Winnebago. No one told us the RV had returned, we just happened to call and was told that it was there but the wall paper was coming off the walls again. No one asked before returning to Indiana we just got a call the next day the Winnebago had picked up the RV. We only pulled the RV 45 miles and Winnebago has pulled the RV 3,477 miles. Get this, we also got a tickets we had to pay because they used the tollway in Dallas and did not pay the tolls. We got an attorney who sent 2 separate Demand Letters (wanting a full refund plus associated expenses) and Demontrond has not responded. The letters were sent to corporate and Conroe. To this day, June 9, 2020, we have not seen our RV since November 9,2019. There has nothing been done on the part of Demontrond Conroe or Winnebago to make this situation right. Obviously, there is major structural damage and mold damage.

Please, Please I beg you not to buy from Demontrond Conroe or Winnebago. Hopefully, I can save 1 family from buying from Demontrond especially Demontrond RV Conroe from going through this nightmare we are living. We bought from a large company in our area and bought what we thought was a good brand of RV and has proven not the case.
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