Reply
 
Thread Tools Search this Thread Display Modes
 
Old 08-27-2008, 04:41 PM   #1
Winnebago Camper
 
YngRvrs's Avatar
 
Join Date: Jul 2008
Location: Port Aransas Texas-Pioneer RV Resort
Posts: 27
We just left Forest City with our Itasca Latitude. We were there for 3 days. Our passenger slide out tore the floor the 2nd time it was extended. Repairs went as planned plus some. If every RV and auto dealer mirrored how Winnebago performed service from check in to check out there would never be any "mis-understandings or services not performed. When you check in service reception verifys your information and why you are there. At this time you are asked if there are any add'l concerns are are allowed to add only 3 items. At this point an advisor and a technican are assigned to you. Our tech came into our coach and reviewed our requests with us. The coach then went into service dept. Most of the time coaches are brought back out to stay in overnight in the overnight parking area, but with our floor torn up we were required to get a hotel room for 2 nights(Hoping that Good Sam CSP will reimburse). When coach was complete our advisor called us. When we arrived there was a note for us to see our technican. He was called up to review all of our repairs and make sure they were to our satisfaction. Which they were. There was no details left out> They even caught an add'l issue we were not aware of. We would consider driving 12 hours round trip for this kind of service. KUDOS to Mike, Darren and everyone in the customer service center
__________________
YngRvr's

2008 Itasca Latitude 39w UFO 8.1
YngRvrs is offline   Reply With Quote
Old 08-27-2008, 04:41 PM   #2
Winnebago Camper
 
YngRvrs's Avatar
 
Join Date: Jul 2008
Location: Port Aransas Texas-Pioneer RV Resort
Posts: 27
We just left Forest City with our Itasca Latitude. We were there for 3 days. Our passenger slide out tore the floor the 2nd time it was extended. Repairs went as planned plus some. If every RV and auto dealer mirrored how Winnebago performed service from check in to check out there would never be any "mis-understandings or services not performed. When you check in service reception verifys your information and why you are there. At this time you are asked if there are any add'l concerns are are allowed to add only 3 items. At this point an advisor and a technican are assigned to you. Our tech came into our coach and reviewed our requests with us. The coach then went into service dept. Most of the time coaches are brought back out to stay in overnight in the overnight parking area, but with our floor torn up we were required to get a hotel room for 2 nights(Hoping that Good Sam CSP will reimburse). When coach was complete our advisor called us. When we arrived there was a note for us to see our technican. He was called up to review all of our repairs and make sure they were to our satisfaction. Which they were. There was no details left out> They even caught an add'l issue we were not aware of. We would consider driving 12 hours round trip for this kind of service. KUDOS to Mike, Darren and everyone in the customer service center
__________________
YngRvr's

2008 Itasca Latitude 39w UFO 8.1
YngRvrs is offline   Reply With Quote
Old 08-27-2008, 04:47 PM   #3
Winnebago Master
 
smlranger's Avatar
 
Join Date: Sep 2004
Location: Glen Allen, VA
Posts: 2,170
That is good to hear and not unlike the story many folks tell when they visit the factory for repairs.
__________________
'07 Country Coach Allure 470 Siskiyou Summit #31578, Cummins ISL 425; 2014 Ford F150 toad; Air Force One Toad Brake.
Glen Allen, VA; Smith Mountain Lake, VA.
smlranger is offline   Reply With Quote
Old 08-28-2008, 04:16 AM   #4
Winnebago Master
 
Join Date: Oct 2000
Location: North East Indiana
Posts: 762
I can sure echo Yngrvers post. When the factory replaced the sidewalls on my Itasca this spring Mike Hanlon and crew were the epitome of efficiency and customer care. My coach was six years old, and yet they found the exact match on the wall paper and wainescote that was original. They flushed the salt off my chassis, as they were still in the deep freeze, when I arrived for service. Mike then met me on the pick up date and went over every detail with me. All of this at their expense. Truly a great company to do business with. Wish I could say that for their dealers.
Izzyblueye is offline   Reply With Quote
Old 08-28-2008, 04:43 AM   #5
Winnebago Master
 
Petro's Avatar
 
Join Date: Dec 2003
Location: Weyauwega, WI US
Posts: 1,483
Yngrvrs;

Thank you for sharing your experience with us. Most often it is human nature to complain when things are not right but we remain silent when things go right.

Winnebago quality and service is one of the reasons I am a loyal Winnebago owner.

Don
__________________
Don & Bev Morgan Weyauwega WI, 05 Itasca Horizon 40KD, 400 HP Cummins, Delorme GPS LT 40, Toad 07 Saturn Vue AWD, Air Force One, TST 510 TPMS, Mayor of Weyauwega 2007 - 2013, Waupaca Co Board Supervisor 2010 - 2014
Petro is offline   Reply With Quote
Old 08-28-2008, 05:27 AM   #6
Winnebago Owner
 
becks's Avatar
 
Join Date: Sep 2006
Location: SE Minnesota
Posts: 228
I to like to hear these reports, as residing 130 miles from the factory was one strong point for buying a Winnebago. That said, I am also happy to report that I have not needed anything fixed since buying 2005 coach new. My retirement coach will likely be a Winnebago.
__________________
06 TS-42-DS04
1040 watts of solar
2014 Jeep Rubicon/2003 Honda CRV
becks is offline   Reply With Quote
Old 08-28-2008, 08:37 AM   #7
Winnebago Owner
 
Join Date: Jun 2003
Location: On the road, USA
Posts: 192
We are headed to Forest City in late September for some work and know it'll be a tad chilly but also know they'll do a great job. When we read about the problems people have with dealers I always wonder why not just go to the source. I do realize for some that's a long way but maybe the end product is worth the extra expense and hassle.

Nice to hear that others are pleased with the service at the factory. Great bunch of people working to make us happy.

Thank you!!
Savannah is offline   Reply With Quote
Old 08-28-2008, 08:47 AM   #8
Winnebago Owner
 
Jeanne M.'s Avatar
 
Join Date: Oct 2004
Location: Oxnard, California
Posts: 62
We've been to FC twice with our 2005 Horizon and we're more than satisfied with the results of the work we needed done. One was a dealer caused issue and this last time we simply wanted the roof resealed and some other dinky items taken care of!

I agree, it's well worth the drive there to get the excellent service they provide...and we live in southern California!!
__________________
Kenny & Jeanne (Jean not Jeenee)
2005 Itasca Horizon 36GD 1992 Honda Accord LX
And our traveling companion, Bailey
Jeanne M. is offline   Reply With Quote
Old 08-28-2008, 07:37 PM   #9
Winnebago Master
 
Join Date: Mar 2005
Location: Northern Oklahoma
Posts: 871
becks - you must be the luckyist person on earth, to have a 3 year old coach and never have had to have anything fixed on it. I have a 2004 and have been to FC twice, my selling dealer twice, 2 other Winnebago dealers out of state, Cat repair shops twice, and Freightliner dealers 4 times. This doesn't count all the little minor things I have fixed myself.
It would be interesting to know how many Winnebagos 2-4 years old on the road that have never been in a repair shop to have something fixed.
Wagonmaster2
2004 Meridian 36G
wagonmaster2 is offline   Reply With Quote
Old 08-29-2008, 03:36 AM   #10
Winnebago Camper
 
RonTon's Avatar
 
Join Date: Aug 2002
Location: Fairfax, Iowa
Posts: 41
1999 Chieftain 35U back to dealer once for a very minor plumbing problem and back to Ford twice, once for a bad sensor and once for the cruise switch recall. Other than that just routine maintenance, I am VERY happy with my Winnebago.
__________________
Ron, Sue and Sparky the cat

1999 Chieftain 35U
RonTon is offline   Reply With Quote
Old 08-29-2008, 04:42 AM   #11
Registered User
 
Join Date: Jun 2005
Posts: 729
While I appreciate the good service that the Winnebago factory provides in Forest City, I just wish that the Winnebago dealers would be so good.

Not all of us have time to take a "vacation" to Forest City for repairs that dealers should be able to perform.
FrontRangeRVer is offline   Reply With Quote
Old 08-29-2008, 05:14 AM   #12
Winnebago Master
 
Join Date: Oct 2000
Location: North East Indiana
Posts: 762
FrontangeRVr: Your point is well taken, especially considering FC has some of the worst weather I have ever encountered any where. Your point is exactly why I would like to see Winnebago put factory run zone shops around the country, (at least 3). Then charge off the operation expense to the dealer network. Dealers by and large are never going to be much better than they are now, which I find abysmal. I don't like driving 700 miles to he factory either, but it got the job done right.
Izzyblueye is offline   Reply With Quote
Old 08-29-2008, 02:18 PM   #13
Winnie-Wise
 
Ding-a-ling's Avatar
 
Join Date: Aug 2004
Location: Zephyrhills, FL
Posts: 275
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Savannah:
We are headed to Forest City in late September for some work and know it'll be a tad chilly </div></BLOCKQUOTE>We were there for repairs last week of October '07 and the weather was not that bad. Yes, things could change but we found it to be rather pleasant - although I wouldn't want to be there much later than that.
__________________
'14 Winnebago Vista 35F, '14 GMC Terrain
BlueOx Towing Pkg, SMI Stay-n-Play
49 States & 7 Provinces visited in MH | WIT W112365
Ding-a-ling is offline   Reply With Quote
Old 08-29-2008, 02:29 PM   #14
Winnie-Wise
 
dirko's Avatar
 
Join Date: Dec 2002
Location: Draper, UT
Posts: 309
Hi Ho: Wagonmaster2: We have had our Itasca Suncruiser 8 years and have never had it to the shop for service. That doesn't mean that nothing has failed, but rather that it is easier to take care of it than to take it in, even if it is only 20 minutes away.

Having said that, we just took it to Camping World yesterday to have the bedroom slide topper replaced. Jiffy Lube ran it into their facility and even that has been a hassle actually getting them to pay, even though they agreed in advance.

Tschuess, Dirk
dirko is offline   Reply With Quote
Old 08-29-2008, 03:02 PM   #15
Winnebago Owner
 
Join Date: Jun 2003
Location: On the road, USA
Posts: 192
Wow gang, we had a 1996 Brave purchased new that was NEVER in the shop for repairs only routine maintenence.

Our current 2004 Journey was at Winnebago to have floor work done due a design flaw and for the refrigerator recall but otherwise it's only been in the shop at Winnebago and Freightliner for the routine stuff.

Our trip in late September is for add-ons.
Savannah is offline   Reply With Quote
Old 08-29-2008, 03:43 PM   #16
Winnebago Master
 
Join Date: Oct 2000
Location: North East Indiana
Posts: 762
DIRK: Is there a story behind "they ran it into their facility and has that been a hassle getting them to pay, even though they agreed in advance"?
Izzyblueye is offline   Reply With Quote
Old 08-29-2008, 03:46 PM   #17
Winnebago Master
 
Join Date: Oct 2000
Location: North East Indiana
Posts: 762
Don't go in the early spring, they don't have a spring. In mid April snow was still several feet deep on the road sides and the roads were ice covered. Salt trucks everywhere.
Izzyblueye is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Factory order stuck at factory? WineLuvrs Winnebago General Discussions 28 07-13-2013 09:42 PM
Beware of winnebago factory service dept. texastimbers2 Winnebago General Discussions 20 11-10-2010 10:32 AM
Winnebago Factory Service Ustamiata Winnebago General Discussions 14 09-28-2008 04:39 PM
Service at Winnebago factory Marshall316 Winnebago General Discussions 10 08-01-2007 05:42 AM

» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Winnebago Industries or any of its affiliates. This is an independent, unofficial site.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 12:52 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
×