Reply
 
Thread Tools Search this Thread Display Modes
 
Old 09-25-2008, 06:25 PM   #1
Winnebago Owner
 
Ustamiata's Avatar
 
Join Date: Jul 2008
Posts: 60
Thought I'd share an experiance with the factory service with you. Our rig has almost 15,000 miles on it and soon out of warranty. We had a major problem with the large slide -- the seal pulled loose and we lived in it for seven weeks without the big slide.

Anyway, I made an appointment in Forest City to have it fixed properly, and added 10 or so other things, mostly minor, for them to address.

I can only say we were very satisfied with the service. Our Service Advisor Mike Wigen was professional and always available and our Tech, Dan Hall, kept us up to date as to progress and was sincerely concerned with our issues. He even fixed an item that was not Winnebago's problem at no charge. Our appointment was for Monday and we finally left Forest City Friday afternoon. Winnebago provides free camping while at the factory, electric only, and your coach is returned to you each afternoon, so no motel bills. The parts lady even went out to the shop to look at our coach to make sure we were buying the correct extra towel bar.

There were probably 25 other owners there; most of them had owned other brands before switching to Winnebago and their stories of factory service from the other brands made us realize how lucky we were! If you can get through Iowa and need service, you simply can't go wrong!
__________________
2015 Forest River Forester 2501 TS
2013 Honda CRV
Long haired Doxies - Penny & Lucy
Ustamiata is offline   Reply With Quote
Old 09-25-2008, 06:25 PM   #2
Winnebago Owner
 
Ustamiata's Avatar
 
Join Date: Jul 2008
Posts: 60
Thought I'd share an experiance with the factory service with you. Our rig has almost 15,000 miles on it and soon out of warranty. We had a major problem with the large slide -- the seal pulled loose and we lived in it for seven weeks without the big slide.

Anyway, I made an appointment in Forest City to have it fixed properly, and added 10 or so other things, mostly minor, for them to address.

I can only say we were very satisfied with the service. Our Service Advisor Mike Wigen was professional and always available and our Tech, Dan Hall, kept us up to date as to progress and was sincerely concerned with our issues. He even fixed an item that was not Winnebago's problem at no charge. Our appointment was for Monday and we finally left Forest City Friday afternoon. Winnebago provides free camping while at the factory, electric only, and your coach is returned to you each afternoon, so no motel bills. The parts lady even went out to the shop to look at our coach to make sure we were buying the correct extra towel bar.

There were probably 25 other owners there; most of them had owned other brands before switching to Winnebago and their stories of factory service from the other brands made us realize how lucky we were! If you can get through Iowa and need service, you simply can't go wrong!
__________________
2015 Forest River Forester 2501 TS
2013 Honda CRV
Long haired Doxies - Penny & Lucy
Ustamiata is offline   Reply With Quote
Old 09-25-2008, 06:44 PM   #3
Winnebago Owner
 
Join Date: Jun 2003
Location: On the road, USA
Posts: 192
We also just got our coach out of service. We wanted the miserable carpet removed and tile put down. This summer Winnebago service ran a special to do just that. We made an appointment for this week, delivered the coach to them and moved into the local motel (we have cats so can't stay at The Lodge)

Our tech was Darren and all I can say is the man is a wizard with tile!! He did a fantastic job lining the tiles up and did more than we even hoped for.

We also added some "fix" things to the work order once we arrived with no problem.

Thank You, Winnebago and Thank You Darren for jobs well done.
Savannah is offline   Reply With Quote
Old 09-26-2008, 04:09 AM   #4
Winnebago Master
 
Petro's Avatar
 
Join Date: Dec 2003
Location: Weyauwega, WI US
Posts: 1,483
Ustamiata & Savannah;

Thanks for sharing your positive experiences with us. Its folks like you who make me proud to own a Winnebago. I have never needed to go to Forest City for repairs but I have visited several times and have taken the Factory Tour 3 times.

Don
__________________
Don & Bev Morgan Weyauwega WI, 05 Itasca Horizon 40KD, 400 HP Cummins, Delorme GPS LT 40, Toad 07 Saturn Vue AWD, Air Force One, TST 510 TPMS, Mayor of Weyauwega 2007 - 2013, Waupaca Co Board Supervisor 2010 - 2014
Petro is offline   Reply With Quote
Old 09-26-2008, 04:14 AM   #5
Winnebago Master
 
Petro's Avatar
 
Join Date: Dec 2003
Location: Weyauwega, WI US
Posts: 1,483
Ustamiata;

I notice you don't have any Winnebago Karma. Just say the word and we will fix you up.

Don
__________________
Don & Bev Morgan Weyauwega WI, 05 Itasca Horizon 40KD, 400 HP Cummins, Delorme GPS LT 40, Toad 07 Saturn Vue AWD, Air Force One, TST 510 TPMS, Mayor of Weyauwega 2007 - 2013, Waupaca Co Board Supervisor 2010 - 2014
Petro is offline   Reply With Quote
Old 09-26-2008, 05:29 AM   #6
Winnebago Owner
 
Ustamiata's Avatar
 
Join Date: Jul 2008
Posts: 60
Petro
I'm not sure I know what Winnebago karma is? I bet I want some, though!
__________________
2015 Forest River Forester 2501 TS
2013 Honda CRV
Long haired Doxies - Penny & Lucy
Ustamiata is offline   Reply With Quote
Old 09-26-2008, 08:01 AM   #7
Winnebago Master
 
Petro's Avatar
 
Join Date: Dec 2003
Location: Weyauwega, WI US
Posts: 1,483
Ustamiata;

You should now have your Karma. Welcome to the Winnebago Industries Owner's Forum. Post often and keep us informed on your travel experiences.

Don
__________________
Don & Bev Morgan Weyauwega WI, 05 Itasca Horizon 40KD, 400 HP Cummins, Delorme GPS LT 40, Toad 07 Saturn Vue AWD, Air Force One, TST 510 TPMS, Mayor of Weyauwega 2007 - 2013, Waupaca Co Board Supervisor 2010 - 2014
Petro is offline   Reply With Quote
Old 09-26-2008, 10:59 AM   #8
Winnebago Master
 
Join Date: Mar 2005
Location: Northern Oklahoma
Posts: 871
Glad there are some positive results out of Forest City. Unfortunately I have been there twice requesting front slide-out adjustment to prevent it damaging the carpet and the last time ended up even worse than it originally was. On last visit they also failed to correct two leaks. Guess I must be catching them at bad times.
Wagonmaster2
wagonmaster2 is offline   Reply With Quote
Old 09-26-2008, 01:38 PM   #9
Winnebago Master
 
AFChap's Avatar
 
Join Date: Aug 2002
Location: ...hopefully on the road!
Posts: 1,582
My only service visits to Forest City have been during two GNRs. I've not had any complaints about the service either time. But their service and support has gone way beyond just factory visits. Owner Relations has worked with us on several issues over the years, and we have been very pleased with their support to resolving issues. We have had many reminders of how happy we are to have bought a Winnebago!!
__________________
Paul (KE5LXU) ...was fulltimin', now parttimin'
'03 Winnebago UA 40e / '05 Honda Odyssey toad
AFChap is offline   Reply With Quote
Old 09-26-2008, 03:57 PM   #10
Winnebago Camper
 
AprilWhine's Avatar
 
Join Date: Sep 2008
Location: Somewhere west of Laramie
Posts: 17
Hey Ustamiata, I remember you! or at least your dogs Glad to hear you are fixed!

Savannah, how much did it cost to replace the carpet? I may have to swing by Iowa on my way back west.
__________________
1997 Prevost towing 2011 Ford Ranger
or
2008 Winnebago View towing 2008 Mini Clubman
AprilWhine is offline   Reply With Quote
Old 09-27-2008, 08:35 AM   #11
Winnebago Owner
 
Join Date: Jun 2003
Location: On the road, USA
Posts: 192
Aprilwhine,

It ain't cheap but for the work involved I feel it was a deal. The tiles are $9.20 apiece. We had 66 put down. Labor was 16 hours at $95 per hour. That all comes to $2127.

We have a Journey 39k and the tile now starts at the front door and connects to the kitchen tile. Darren started the tile underneath the dash area so there are no raw edges in the front and lined up all the tile so it looks like it all was done at the same time and not years apart.

Remember he had to first remove the mangy carpet and ALL the millions of staples they use plus in the entrance area the carpet is glued to the metal base so that had to be taken up. Then he had to re-attach the carpet edges along the sides. In the front by the driver's chair it is not a straight cut which really gives it a custom look. Sorry no camera to post pictures but IF you hate your carpet like we did then you would love this .

Make an appointment and ask for Darren. Be sure and tell them you read about the project on here also. I did tell them I would be posting about how much we liked the end product.

NOW for more $$$$ they will drop the flat floor slide and tilt the above floor slide and tile all the way so there is only carpet in the slide proper. That will take more time and is alot more involved.

We gave them the coach at around noon on Tuesday and got it back at about 2 on Thursday. We stayed in a motel so they could work steady and not have to shut down at days end.

We stayed in town at the Motel 8 for two nights plus an extra half day in a mini suite. Queen bed, leather couch, recliner, desk, mini fridge and micro, tv, corner room so two nice big windows. The room was about the size of a room and a half so a nice size-- cost was $166 and that also included a charge for our cats.

We did put laminate flooring in a past MH ourselves and also loved that but it was a job since again the mangy carpet had to come out along with at least a million staples . We also had to level the floor since the carpet area was lower and then cut and install the laminate. With both of us working it still took us a week of steady labor and long days and this was a 30 ft no slide rig. Now we are to old and fat to crawl on our hands and knees for any amount of time so we pay for someone younger and alot more agile to do it
Savannah is offline   Reply With Quote
Old 09-27-2008, 08:40 AM   #12
Winnebago Owner
 
Join Date: Jun 2003
Location: On the road, USA
Posts: 192
Aprilwhine, I forgot to add we are fulltime with no home base so doing any of this ourselves would have been nearly impossible.
Savannah is offline   Reply With Quote
Old 09-27-2008, 07:46 PM   #13
Winnebago Master
 
Join Date: Mar 2005
Location: Northern Oklahoma
Posts: 871
Savannah - With tile instead of carpeting in the living room where the slide-out comes in, does the slide-out leave any imprints on the tile where it comes to rest like it does on the carpeting? I've tried to get Winnebago to adjust my slide-out up about 1/4" so it won't imprint the carpet so deeply or dirty the carpet along the front and back of the slide but they just keep saying it has to align along the outside of the coach with all the trim. I've told them to-heck with the outside, fix the inside. But they don't listen.
Wagonmaster2
wagonmaster2 is offline   Reply With Quote
Old 09-28-2008, 05:30 AM   #14
Winnebago Camper
 
AprilWhine's Avatar
 
Join Date: Sep 2008
Location: Somewhere west of Laramie
Posts: 17
Thanks Savannah! The fuzzy hubby and I are talking seriously about this mod. We have a cat too, and it seems like we can never get the carpet cleaned of kitty litter and hair.
__________________
1997 Prevost towing 2011 Ford Ranger
or
2008 Winnebago View towing 2008 Mini Clubman
AprilWhine is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Factory order stuck at factory? WineLuvrs Winnebago General Discussions 28 07-13-2013 08:42 PM
Beware of winnebago factory service dept. texastimbers2 Winnebago General Discussions 20 11-10-2010 09:32 AM
Winnebago factory Service YngRvrs Winnebago General Discussions 16 08-29-2008 02:46 PM
Service at Winnebago factory Marshall316 Winnebago General Discussions 10 08-01-2007 04:42 AM

» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Winnebago Industries or any of its affiliates. This is an independent, unofficial site.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 04:51 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.