Reply
 
Thread Tools Search this Thread Display Modes
 
Old 04-20-2010, 06:43 AM   #15
Winnebago Owner
 
Join Date: Feb 2007
Location: Anywhere, USA
Posts: 72
We are on our third Winnie. Our first two were Itascas..a Suncruiser and a Horizon (what is now the Meridian). Our selling dealer on both those rigs was a number of miles away from home. We tried their service, but found we were going to them two or three times to get a problem resolved...and not always with the correct part installed. We switched to our local Winnebago dealer, Altman's Winnebago, in Colton, CA who has always treated us fairly and worked us in their schedule with no consideration of where we bought the rigs. While their are some items I don't take the coach to them for, their techs are well trained by Winnebago and do service thoroughly and correctly.

This worked well for them as when it came time to change coaches, they finally got my sales business as well.

We have also run into some good dealers on the road for a quickie repair..in particular, Dodge City, KS was able to get us back on the road quickly one Saturday when we came in with a problem. They even called their tech to come in and work on us.
__________________
Robb & Sue Steinheider
Lexington the Dalmation
03 Ultimate Advantage/09 Honda Fit Sport Toad
robbstein is offline   Reply With Quote
Old 04-21-2010, 05:57 PM   #16
Winnie-Wise
 
Join Date: Oct 2005
Location: Oh.
Posts: 317
ChiefJohn: Just wondering if you met with the Winnie folks concerning your post and some of the replies that have been posted? Thanks
__________________
fun time is offline   Reply With Quote
Old 04-23-2010, 11:34 AM   #17
Winnebago Camper
 
Join Date: Mar 2010
Posts: 15
I am on my third class A MH. First two were a Monaco Dynasty and a Beaver Contessa. My new 2010 Itasca Ellipse (model CD) has a floor plan the boss loved and the rest of the coach was pretty cool too!

So far the local dealer (we were on a trip to FL and stopped by Lazy Days on a whim, drove the new Ellipse back home) hasnt impressed me. 5 weeks and they are having problems getting parts ordered still so the coach is still sitting in their lot.

I agree with others, after the warranty period I know of at least 3 other places I will have the coach worked on. Unfortunatly the same was true for the other two coaches.
__________________
philbailey is offline   Reply With Quote
Old 04-23-2010, 02:11 PM   #18
Winnebago Camper
 
Join Date: Jul 2009
Posts: 19
For what its worth,my 2 cents worth. Bought mt 2007 Sightseer 30B at a Pa campershow in Sept 2006. I spent the 1st year trying to get the needed repairs done. It was a horror show. I needed (on the first visit) a mattress, micro wave oven, and the underside sheetmetal covering the furnace ducts fastened they were coming loose, and the GFI replaced. I called the dealer on Jan 3rd to make an appointment and they said bring it right in. I didn't keep calling and being a PIA and not hearing a word back I called two weeks later and was told it was just coming in today. Every thing had to be called in to Winnebago for approval and they would tell them what and how they wanted it done. The grill fell out in NC and that took some time to get done, 3 weeks ago it fell out in Fl. I could go on and on,but it took a year for the warranty work to get done. I won't go into the chassis, wasted 2 yrs and Ford still can't get it right. I call it the Whinning Winnie.
__________________
scarecoupe is offline   Reply With Quote
Old 04-23-2010, 02:44 PM   #19
Winnebago Watcher
 
Join Date: Apr 2010
Posts: 2
You should tell Winnebago that this is a sales issue for them.

I am in the market for a new MH (moving up from a TT). Live in Redwood City, near San Francisco, and the one local Winnebago dealer we have is new in the area, doesn't yet have the model I want in stock, and has no reviews - either positive or negative.

Next closest established dealers are 180 and 200 miles away, which means that I would need to plan the travel associated with a service, and one of them has very bad reviews.

So I have very few places to buy locally from. I am looking at buying further inland closer to the actual factory, and hoping that the local dealers will then provide support - and have seen from these boards how this is hit and miss.

The upshot is is that I am seriously considering a local manufacturer (Lazy Daze) - although more expensive, they will have roughly the same travel constraints for service, and I get the reassurance and leverage of getting service from the company/dealer I purchased from.

Watching this thread intently
__________________
mtownsen is offline   Reply With Quote
Old 04-24-2010, 07:25 AM   #20
Winnebago Owner
 
ChiefJohn's Avatar
 
Join Date: Nov 2006
Location: Anywhere, USA
Posts: 200
Folks, I've addressed with the Customer Service Center and have requested to meet with the Service Center folks in charge of dealer support. Wife also filled out a customer feedback card with our dealer support concerns. Discussed with other owners while 'visiting' in the customer lounge last week and the majority also agreed that dealer support was lacking -- great dealers and then there were the one's who weren't very accommodating unless the coach was purchased from them.

Unfortunately, we're still here for a non-Winnie issue. Our King Dome went south on us and the folks here determined it was a bad circuit board. King Dome would not approve of installing a new system -- stated that our unit would have to be sent back to their facility to be checked/repaired and then returned to Winnebago. Folks, we're talking about Forest City to Minneapolis and return?? After much cussing, fussing, and discussin, King Dome is shipping a refurbished unit to replace ours. It will probably be mid-week before we get out of here!
__________________
John & Marilyn Yoder, Sophie & Misha (Bichons)
2008 Vectra 40TD, WIT-151980 FMCA F265880
ChiefJohn is offline   Reply With Quote
Old 04-24-2010, 08:46 AM   #21
Winnebago Camper
 
jimjr's Avatar
 
Join Date: May 2009
Posts: 49
Winnebago needs to know that if their dealers don't correct this service problem, There will be a lot more Tiffin motorhomes on the road. Its as simple as that. Thanks for speaking out for all of us.
__________________
Jim

2009 Vectra 40WD
jimjr is offline   Reply With Quote
Old 04-24-2010, 04:19 PM   #22
Winnie-Wise
 
Join Date: Oct 2005
Location: Oh.
Posts: 317
Thanks ChiefJohn for responding. I am sure we all appreciate your time and effort in this. Their response is typical from what I have been told over the last 3 years. Understand, I am a Winnie fan so my intention is to help not hinder this dealer support issue but it is real and as another poster said, I will think long and hard about buying another Winnie without a dealer or a dealer who cannot take care of coach problems when they arise. I also realize we are in some very difficult times right now so the good "dealers plates" may already be full with selling and servicing other brands they have sold for years. Let's hope Winnie can overcome this issue in due time.
__________________
fun time is offline   Reply With Quote
Old 04-26-2010, 07:45 AM   #23
Winnebago Owner
 
ChiefJohn's Avatar
 
Join Date: Nov 2006
Location: Anywhere, USA
Posts: 200
I've printed this thread with all your responses and providing the feedback to the Service Administration folks. Thanks for all the responses. The service here at the factory has been outstanding!
__________________
John & Marilyn Yoder, Sophie & Misha (Bichons)
2008 Vectra 40TD, WIT-151980 FMCA F265880
ChiefJohn is offline   Reply With Quote
Old 04-26-2010, 03:49 PM   #24
Winnebago Owner
 
ChiefJohn's Avatar
 
Join Date: Nov 2006
Location: Anywhere, USA
Posts: 200
Put this thread to bed with a closing post -- the folks here at Winnebago are ahead of the game and have been following this thread since its start. In my case, the respective dealers have been contacted. Its reassuring knowing that Winnebago management follows the RV forums, in particular 1RV2.com, and is proactive to our concerns.
__________________
John & Marilyn Yoder, Sophie & Misha (Bichons)
2008 Vectra 40TD, WIT-151980 FMCA F265880
ChiefJohn is offline   Reply With Quote
Old 04-26-2010, 06:29 PM   #25
Winnebago Camper
 
Join Date: Mar 2010
Posts: 5
Probably a day late which is a shame, but one comment on here actually highlights part of the issue.

"I will say that because of buying a coach from this dealer I now get front of the line privileges."

Unless they do this outside of normal service hours (which they don't) then this is wrong. My dealer is going to extend the same thing to me. It means that others gets bumped. The issue here is that we bought a winnebago product - not a dealer product. Just like a car it should be serviced based on when it arrived with the issue and get the same treatment as the next guy....

There are some dealers reported as delaying everybody that didn't buy from them with 3 months!!!! While most aren't as bad bumping others is just not right.

Personally I think it violates the Uniform Commercial Code implied and expressed warranty section, but we won't know unless someone gets really ticked off....

Probably a day late with this though.
__________________
mikeak is offline   Reply With Quote
Old 04-26-2010, 07:41 PM   #26
Winnebago Watcher
 
Join Date: Apr 2010
Posts: 2
I don't believe this is a day late at all, and is the actual root of the problem.

Most of my local dealers have all gone under in the last year - at least all the ones within a 100 mile radius of San Francisco. None of the two left within 300 miles of my location have the model I want in stock.

So I am forced to look at buying from a remote dealer and then trying to get local support.

Of the two left within 300 miles, one already has a very bad reputation for service. How do I know that the one left won't constantly bump me in favor of their local customers ?

As a potential buyer, should I expect some sort of follow-up from Winnebago on this ? How pro-active is pro-active ?
__________________
mtownsen is offline   Reply With Quote
Old 04-26-2010, 08:46 PM   #27
Winnebago Owner
 
mrschwarz's Avatar
 
Join Date: Jul 2006
Posts: 170
Send a message via Skype™ to mrschwarz
I agree with all that believe it's unfair to bump service customers for those that bought from the dealer. Even when I am the beneficiary of the favor, it's inherently unfair. Mikeak echoed my own thoughts. Also, with dealers carrying so little inventory and the high cost of RVs, the need to go geographically further to purchase will put more pressure on the manufacturer to make sure this type of customer isn't treated like a second class citizen.

My repair shop of choice is not a dealer for any brand, but is the best repair shop around, in my opinion. He is also a Workhorse authorized warranty shop (my Itasca dealer sends his Workhorse work there). Maybe the dealers need some good old-fashioned competition. Make some of the better shops authorized warranty and repair centers. That might get the dealers' attention.
__________________
Michael
2017 Allegro Bus 45OPP, Cummins ISL 450, Allison 3000
mrschwarz is offline   Reply With Quote
Old 04-27-2010, 07:11 AM   #28
Winnebago Owner
 
ChiefJohn's Avatar
 
Join Date: Nov 2006
Location: Anywhere, USA
Posts: 200
Provided an "iRV2.com" decal to the Winnebago Customer Service Center manager and asked that it be displayed in the lounge. Winnebago/Itasca owners may wish to join our internet forum.
__________________
John & Marilyn Yoder, Sophie & Misha (Bichons)
2008 Vectra 40TD, WIT-151980 FMCA F265880
ChiefJohn is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Winnebago customer support gordonandpatti Winnebago General Discussions 8 06-13-2009 06:45 AM
Dealer Support-Lichtsinn richf Winnebago General Discussions 11 09-05-2007 04:23 PM
Winnebago Service & Support questions? rv rick Winnebago General Discussions 21 01-21-2007 05:16 AM
Lack of Dealer Support ? Robert & Kiki Winnebago General Discussions 49 05-01-2006 03:51 PM

» Virginia Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 11:59 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.