Reply
 
Thread Tools Search this Thread Display Modes
 
Old 08-19-2013, 11:54 AM   #1
Winnebago Camper
 
Join Date: Jun 2012
Posts: 10
Pay up front for warranty work?

I had an interesting(?) experience today.
The CO detector in my 2013 Itasca Ellipse is faulty. It needs to be replaced. RV is still under warranty.
I went to local Winnebago dealer. I was told by them that since I did not purchase the RV from them, I would have to pay for a new/replacement detector and seek reimbursement from Winnebago or the selling dealer. I chose not to purchase a new detector and left.
Winnebago is sending a replacement detector to me at no charge.
I understand that the local dealer doesn't need to justify their policies to me. I am just perplexed as to why they would have that type of policy.
As an aside, this dealer performed a Winnebago Service Campaign replacement without issue.
Whining is now over.
retdep018 is offline   Reply With Quote
Old 08-19-2013, 01:08 PM   #2
GG1
Winnie-Wise
 
GG1's Avatar
 
Join Date: Aug 2002
Location: WHITING,NJ,USA
Posts: 465
What did the Winnebago rep say when you called them? I ran into the same issue several years ago at a local Winne dealer. I called the toll free customer service # the Winne rep said he was going to contact the dealer, he told me to give him 15 minutes and I should call the dealer back and make the service apt .When I called back there was no problem getting the warranty service. Needless to say after a few years the place changed ownership. That's why some dealers do a good business and others go out of business.
__________________
07 Itasca Ellipse 40fd, 2014 Honda CRV, greyhound lab mix, pit pointer mix(RIP bessie) , shar pei mix, stupid cat, wife
GG1 is offline   Reply With Quote
Old 08-19-2013, 01:28 PM   #3
Winnebago Owner
 
slick60's Avatar
 
Join Date: May 2003
Location: Smyrna
Posts: 58
Thumbs up

Sounds like he just did not want to wait on the Winnebago reimbursement. Obviously he was operating on a shoestring.
__________________
Life's a Journey Enjoy the Ride. Had a 39 ft. Journey now I have a 24 ft short Fuse.
slick60 is offline   Reply With Quote
Old 08-19-2013, 02:08 PM   #4
Winnebago Camper
 
Join Date: Jun 2012
Posts: 10
Winnebago rep said he would contact the Regional/Area Service Mgr.(?) and let him know. It didn't seem that there was much they could do from the Winnebago end.

Hard to believe that the dealer is in some kind of financial straights as they have been here, locally owned for a long time.
retdep018 is offline   Reply With Quote
Old 08-21-2013, 09:27 PM   #5
Winnie-Wise
 
Stevegd007's Avatar
 
Join Date: Mar 2005
Location: San Diego County, CA
Posts: 303
Wrong...the service rep if off his rocker. EVERY Winny dealer I worked with on warranty NEVER pulled this stunt.
__________________
Steve & Leslie
Winnebago 2007 Adventurer 38T
Honda 2010 CR-V "Toad"
Stevegd007 is offline   Reply With Quote
Old 08-21-2013, 10:44 PM   #6
Winnebago Master
 
Join Date: Nov 2005
Posts: 1,079
My brother had a similar experience several years ago with a Honda motorcycle. He paid up front for some major warranty work. When he submitted the claim to Honda it was rejected. Honda would only accept warranty claims from authorized dealers. He tried going back to the dealer only to find the place cleaned out and the doors closed.

The dealer knew he was in financial trouble and wanted all the cash he could get before the company and the bank took back the business.
__________________
Hikerdogs
2013 Adventurer 32H
Hikerdogs is offline   Reply With Quote
Old 08-22-2013, 08:20 AM   #7
Winnebago Owner
 
JMonroe's Avatar
 
Join Date: Oct 2009
Location: Lake Greenwood, Cross Hill SC
Posts: 86
Years ago we were at a brand specific (Shasta) rally in Elkhart. Our 18' travel trailer was no more than a few months old at the time. The LP valve for the fridge had been leaking. Our dealer had removed the valve and blocked off the line so we could at least use the fridge on 110 for our trip, there would not have been time to get a new valve before we left.

The factory had service techs at the rally. The tech refused to give us a new valve unless we paid for it as we didn't have the old one. No explanation we could give was satisfactory and he wasn't interested in calling our dealer. I refused to put out my money for what clearly was a warranty issue. Later that evening there was a catered dinner for all attendees, and who should be in line right next to me - the CEO of Shasta. He called that tech, now at home some 60 miles away, and told him in no uncertain terms that he'd get his butt back to the rally grounds pronto and he'd fix our fridge.
__________________
Jay & Peggy Monroe with Dolly
Can't take it with you - don't plan on leaving any behind
2016 Newmar London Aire 4553, Spartan chassis
2017 GMC Acadia toad
JMonroe is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Going to factory for warranty work, should I undo the CHF? WineLuvrs Winnebago General Discussions 8 06-18-2014 12:10 PM
Dealers and Warranty Work Boris and Natasha Winnebago General Discussions 18 09-08-2008 09:27 AM
Calif-Bay Area - Winnebago Warranty Work ClrCrkRider Winnebago General Discussions 10 02-11-2008 07:54 AM
about Warranty Work or Thing Missing unclesmirf Winnebago General Discussions 7 01-02-2008 05:40 PM
Freightliner warranty work akasusie Winnebago General Discussions 28 03-20-2007 05:00 PM

» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Winnebago Industries or any of its affiliates. This is an independent, unofficial site.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 03:06 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
×