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Old 04-21-2006, 01:04 PM   #15
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I can't believe that a dealer that leaves a vehicle in their possession unlocked and in an area accessible to the public can get out of their responsibility. Sue in small claims court. When you win, buy an add in the local paper advertising what they did to you.

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Old 04-22-2006, 07:00 AM   #16
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You might post the dealer's web site, a link to them or an e-mail address here. Bet if they start getting e-mail from folks who read about your unhappy experiences who then tell them they'll not do business there....... Well it might help you out but some of those dealer out there just don't care, take the money and run.

Dealer we got our MH from, Young RV in Kings Mountain, NC bent over backwards to be nice until they had the check in hand. State inspection ran out, they treated us like a red headed step child when we came back for a simple state MV inspection. Won't go there again nor will we recommend them for anything other than a dump station.
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Old 04-22-2006, 02:49 PM   #17
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Bob Bean (owner) of York RV in Prescott Arizona. Website : www.yorkrv.net

Thanks All. I was told to get off the lot & never come back by the owner when I picked up my MH Thurs afternoon ! When they pulled it around front I took my piece of cardboard & got under the coach to check if they fixed the loose heat shield. To my amazement it (6 ft long) had been pop riveted on with 1/8 in aluminium rivets and they had popped loose & some missing before I left the lot ! Already loose & hitting muffler. They had a "tech" use larger stainless steel rivets and it appears to be a fix.
On the repair order it says they replaced the kitchen faucet (drips). It still drips & you can see the calcium deposits on it and it was obviously not replaced.
They installed a new DVD/VHS/Surround sound unit to replace the stolen one. It didn't work except the radio (I never use the radio) The RCA (3 wire) cable was laying in the seat ! The 2 coax cables (in/out) were hooked up backwards. I didn't get to go over the unit before I had been told to leave. I pulled unit & properly put cables on. It now works fine. I will let them know about this & the faucet Monday.
They just ordered my dash air control (Had unit since Feb 17th!) so the Service Manager said he will call when it comes in & I'll meet him across the street or walk in & get it & replace it myself. The Service Mangaer is the only honest person I could find there.
They couldn't/didn't replace some of my body decals but used matching paint to paint them on ! (without asking me) When they replaced the carpet in the slide bins (hole in muffler burnt it) they didn't cut it straight across the top so there are a few 1/2 in gaps on the top of the back wall. They also used some type of screws to hold carpet in (It was glued in before).Near where they painted in decals there are abrasions that took my top coat off the white fiberglass surfaces. Looks like someone took 200 grit and scraped across several spots. I'm going to wash & seal it tomorrow.
If things weren't going bad enough we had a flat about 40 miles after we left , puncture with steel cord pulled out , have to replace it.
They checked my tire pressure before I left but they couldn't reach the rear inner wheels which is where the flat occured. Looks like case of road debri(sp) though.
They have no signs posted anywhere on the lot that say Not Responsible for loss but there is on inside the service office (8X10) in cursive & faded blue.
I did not sign off on the work and will call Winnie tomorrow & tell them again my problems & why I won't sign for work not done or not done properly.
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Old 04-22-2006, 03:33 PM   #18
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Make sure Winnie documents everything that has gone wrong. You may be entitled to some warranty adjustment. there is also a web site somewhere for dealer and service dept. reviews. Might be worth a visit for you.

I realize the the Winnebago factory is not around the corner for you, but it just might be worth the trip. I understand the work they do is top notch. When you call, you might ask what they might be able to do for you.

Good luck, I sincerely hope you can find a reputable dealer you can trust. If not, come on up to Michigan, I can introduce you to two dealers within 50 miles of me that do excellent work, not cheap, but good, and have great attitudes.
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Old 04-22-2006, 07:10 PM   #19
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Old 04-23-2006, 04:04 AM   #20
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So sorry for all the grief you are going through with this creep of a dealer. If you haven't filed a police report, I'd recommend that you do so. Your insurance will probably not even think about paying a claim if you haven't called the police (with jurisdiction at the location of the dealer). You will then also have the necessary paperwork to sue this dealer in court.

In spite of his ordering you off the property, I would return, and perhaps call the police to inform them that you are going there to take some photo's of the crime scene, of which you are a victim. Possibly they would meet you there to assure that you are not hassled while taking the photo's. If the dealer wants to know what you are doing, tell him that these photos are for the upcoming court hearing that he will be invited to, unless he takes responsibility for his negligence.

I believe that you can prove gross negligence since there have been previous crimes at that location, and while knowing that, he continued to park a customer-owned vehicle there. He was also negligent in leaving your coach unsecured in an unsafe location. Since there are no signs of physical break-in, you may have trouble with your insurance company, since they will likely take the position that the coach was left unlocked. I hope I'm wrong about that.

There is absolutely no excuse for the lack of care, and shoddy and incomplete work that this dealer has left you with. If he is signing off on the things like the faucet, which you know has not been replaced, he is committing fraud against Winnebago. This should be part of your presentation to Winnebago and in court. I wish you good luck. PLease keep us posted.
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Old 04-23-2006, 07:37 AM   #21
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CaptBill,
Good advice, Thank You. A Police Report was filed by dealer as I live over a 100 miles from there. My Ins Co (Progressive) will call me back Monday so I will know if they are willing to persue it in court otherwise it is Myself & small claims court. At least my problems have been very minor easy fixes but just haven't found a competent dealer to work with yet. All things I could have fixed except decals but wanted service I deserve & paid dearly for from Winnie/Itasca....
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Old 04-23-2006, 08:03 AM   #22
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hey Capt Bill, we have a membership at liesure point, right there on long neck rd. stop by and give us a shout.
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Old 04-23-2006, 01:15 PM   #23
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Jestme13:
hey Capt Bill, we have a membership at liesure point, right there on long neck rd. stop by and give us a shout. </div></BLOCKQUOTE>

I can look out my front window, and see Liesure Point. We have to get together!
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Old 04-23-2006, 04:09 PM   #24
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We should be heading down soon, I'll let you know when.
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Old 04-24-2006, 04:34 AM   #25
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A few years ago I had my Windstar at the Ford dealer in DeLand, FL for a blown head gasket. When I picked up the van, I found that my ham 2 meter radio and garage door opener had been stolen. Called the police and they came out and made a report.

I then wrote a letter to Ed Lacy, the owner at that time asking that the theft be made good - Mr. Lacy never bothered even with a "sorry" response - he completely ignored the letter and me.

From that point on, I never did any business with them. I drove 40 miles to buy a new F250 and drove there for service even though Lacy's place was only three or four miles from me.

When I took a business law class many years ago, one of the case studies was concerning a theft from a car in a parking garage. In this particular situation the garage was found to not be liable for the theft due to the vehicle not being in their care, control and custody. If the vehicle IS in their care, control and custody, I think they have a fiduciary duty to protect your property.

I probably could have made a very good case in small claims court against Lacy and gotten a judgement, but it wasn't worth the hassle.
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Old 04-24-2006, 05:45 AM   #26
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If the work had been done properly I may have just written it off. But with lousy work/no work & the owner telling me to come & get it if I don't like it & then throwing me off the property when I did pick it up I feel obligated to persue for my peace of mind.
I should be hearing from my Ins Co this morning.
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Old 04-24-2006, 10:12 AM   #27
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Get him Bob, these dealers need a good lesson in customer care. Also I find it hard to believe the manufacturers let these dealers treat their "the manufacturer" customers so poorly. After all we are buying the brand, not the dealer. My manufacturer took the franchise away from the dealer because of so many complaints.
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Old 04-25-2006, 05:34 AM   #28
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I second, "Get him Bob". My purchasing dealer treated me like a pest on the first small warranty fix I needed. Second claim, no answer on the phone. Drove up to his place, closed, moved out after being in the Winnebago business for 25 years. Sent letter to "W" Corporate President. No answer. Called, got hold of Mr Bryan Funke. Through Bryan's efforts, I was aligned with a Good dealer, who then took care of the balance of my warranty items. A dealer that treated me as though I had purchased my coach from him. Bad dealers need to be identified and chastised. This is not a cheapo hobby.
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