Great Winnebago Factory Service
I just want to report that Bev and I are very pleased with our service last week at the factory. This summer we purchased a used 2005 Itasca Horizon. We had several issues that we felt needed expert attention to make it road worthy meeting our expectations. We made an appointment for Oct 24 that was expected to last 3 days. We traveled over to Forest City on Sunday the 23rd and spent the night in one of their customer parking spaces.
At 7 AM Monday we were met by Mike Hamson, Customer Service Technical Adviser, who went over our list of service requests. He was very professional and thorough in his evaluation. That was followed by Shawn out Tech who once again went through our concerns out in the coach. We decided to leave the coach there and travel home and return when we got the call it was ready for pickup. We received a call on Tuesday from Winnebago that they found we were missing a heat shield on the exhaust pipe designed to keep excess heat away from the transmission. We were told it would take three days to get as they did not stock that part. On Thursday we received a call that they found a leaking ride level air control valve and it would need replacing. On Friday we were called and told we could pick it up on the following Monday.
On Monday Oct 31 we went to pick up the Horizon. The coach was driven to the parking lot by Shawn who once again went through everything that was wrong and what he did to repair it.
Bottom line is we highly recommend Winnebago Factory Service. The Horizon and Bev are now ready to roll.
Don
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Don & Bev Morgan Weyauwega WI, 05 Itasca Horizon 40KD, 400 HP Cummins, Delorme GPS LT 40, Toad 07 Saturn Vue AWD, Air Force One, TST 510 TPMS, Mayor of Weyauwega 2007 - 2013, Waupaca Co Board Supervisor 2010 - 2014
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