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Old 02-09-2007, 04:27 PM   #1
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We are going to take our coach in for some warranty work and would like to know which Freightliner dealer everyone would suggest. We live in the Phoenix AZ area. Thanks Susie
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Old 02-09-2007, 04:27 PM   #2
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We are going to take our coach in for some warranty work and would like to know which Freightliner dealer everyone would suggest. We live in the Phoenix AZ area. Thanks Susie
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Old 02-10-2007, 02:27 AM   #3
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Demi, welcome to the forum.com. We are glad to have you join us here and look forward to reading of your adventures and experiences. I am sure you will like both the website and the forum. You will find we are a group of fun loving RVers that like to help each other where we can. If you have any questions just ask. Good luck and take care.
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Old 02-10-2007, 04:24 AM   #4
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Welcome Demi, glad you have joined us.

Freightliner has an Oasis dealer in Tolleson, just west of Phoenix. Oasis service centers have committed resources to serving the motorhome community. This particular center has excellent reviews from rver's who have used it in the past. Here is a link to Freightliner's network:Freightliner Oasis Network

Freightliner, Sterling, Western Star Of Arizona
9600 W. Roosevelt St.
Tolleson, AZ 85353
623/907-9900
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Old 02-10-2007, 01:49 PM   #5
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I believe I saw somewhere on these pages, that someone was complaining about a Phoenix AZ FL. dealer.
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Old 02-10-2007, 06:51 PM   #6
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I just had an M3 service done on my coach's chassis at the Freightliner Oasis service center in Tolleson, AZ last week. Kirk Ault is the service manager there, and runs a first class operation. You can take comfort that your coach will be serviced properly, promptly and you will be charged a reasonable amount for the service work and parts required.

BTW, they checked the air pressure in my tires at no charge--others here have mentioned about being charged for this service.

I would recommend the Tolleson facility to any Freightliner chassis owner.
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Old 02-11-2007, 06:43 PM   #7
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What did they charge for the M3 service? I just bought a used 2002 Itasca Horizon with 55,000 miles on it and have deciced to get the chassis checked out in depth. I live near Las Vegas and was quoted 6 hrs at $110/hr plus parts and fluids. Does this sound about right?
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Old 02-12-2007, 12:26 PM   #8
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Rvarner --

If you can make it to Gaffney, SC (Freightliner factory) their labor rate in 2006 was only $60/hr. They do a very thorough M3. Had it done to my '00 Journey there last spring. You can call them to get an estimate (1-800 - FTL-HELP).
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Old 02-12-2007, 04:26 PM   #9
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I've also had work done at the Tolleson (Phoenix) facility. If possible I would have all of my Freightliner work done there. They are a class act.
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Old 02-12-2007, 04:27 PM   #10
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Don, what was the bottom line for your M3 done in Gaffney?
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Old 02-12-2007, 04:36 PM   #11
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Steve,

About $1100 but that included 2 new engine batteries, a new 90 exhaust pipe, new roller bearings and service on the front brakes. I thought it was quite reasonable.
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Old 02-12-2007, 04:41 PM   #12
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I'm scheduled for a M3 at Gaffney March 19 on the way back from KW. Was quoted 7 hrs. plus parts as needed. Including generator service.
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Old 02-12-2007, 04:47 PM   #13
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Sounds about right. I was in and out in 1 day. Total elapsed time was about 10 hours. The extra costs for me were for the additional work on the exhaust, batteries, and the front brakes.

Again, I think it was quite reasonable.
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Old 02-12-2007, 05:06 PM   #14
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aaggghhh.....my heart
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Old 02-12-2007, 05:22 PM   #15
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Medics!
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Old 02-13-2007, 12:43 PM   #16
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For those of us that may not know, what does an M3 service provide?

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Old 02-13-2007, 03:57 PM   #17
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The M3 Freightliner maintenance is scheduled for 24months/24k miles. Depending on the equipment on your chassis, it may include:

Engine oil/filter
Chassis Lube
Replace Fuel filter(s)
Replace air cleaner
Drain/refill cooling system
Change rear axle gear lube
Check electrical connections
Check ride height
Torque front axle spring bolts
Inspect drive belts
Inspect exhaust system
Drain air tanks
Replace air dryer dessicant cartridge
Inspect fuel tank, mount, lines
Visual chassis inspection
Check all fluid levels
Torque wheel lugs
Set tire air pressures
Transmission service

These items are directly from Freightliner's M3 service sheet. Note that all of the above items do not necessarily get done at this interval, depending on your equipment. For example, if you have 100% TransSynd transmission fluid, the change interval is 48 months for the fluid and 36 months for the filters. The air system filters change intervals have changed from 24 months to 36 months depending on what came on your chassis.

The list goes on, but note that the M3 is the major service point for the Freightliner chassis.
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Old 02-14-2007, 05:10 AM   #18
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Just wanted to say thank you to everyone who answered my question,it helps to have input from others. Thanks again Demi/akasusie
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Old 02-15-2007, 02:31 PM   #19
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rvarmer:

The Tolleson shop charged 6.5 hours of labor @ $110.00/hour = $715.00. There were $327.61 in parts and fluids used as well--air cleaner, PAC filter and a new air dryer cap. Total cost was $1042.61. I have owned my Journey since November and wanted to start with a known condition of the mechanicals. The previous owner was very meticulous, however he died in March of 2006 and the coach had sat unused since then so I wanted some peace of mind.

I will use the Tolleson service center whenever I need heavy work done--they are great!
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Old 02-17-2007, 07:41 PM   #20
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Sounds like Las Vegas is in the ball park. He asked if I wanted the differential done as well and I said yes. Do you recommend transynd in the transmission? It will be a mix of Dexron III and Transynd since I am not having the transmission flushed. I wonder if anyone has used the Las Vegas dealer?
Thanks
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