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Old 04-01-2014, 09:58 PM   #1
Winnebago Camper
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Join Date: Dec 2009
Location: Ohio
Posts: 11
Satisfied Itasca/Winnebago owners

While following these threads I read about major problems with QC, customer service, and warranty concerns. This in turn gives us all the idea that Winnebago is a terrible company that does not care about the customer, only the almighty dollar. I have started this thread to hear from owners that are happy with their Winnebago/Itasca products and customer service. I have a 2011 Ellipse 42QD that I am extremely happy with. I have great support from my local dealer and when I have had to contact customer service with a question it was answered intelligently and courteously. How about it happy owners, let's hear from you.
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Old 04-01-2014, 10:00 PM   #2
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Join Date: Aug 2007
Location: Sonoma County, CA
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After 6 1/2 years we are still happy.
Wayne & Roberta and Maggie the Miracle Dog
08 Winnebago Destination 39W Gas UFO Workhorse Chassis
Making the Journey in our Destination

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Old 04-01-2014, 10:38 PM   #3
Winnebago Owner
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Join Date: Jan 2014
Posts: 178
10 years and 2 class A's.Winnebago/Itasca's I do think they make a good affordable
product. Yes, I am satisfied.
07 Meridian 34H 350 Cat
2010 Subaru Forester Tow
Home Port is Kingman,Az
KA7UYZ NRA Endowment Member Retired Fire Service
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Old 04-01-2014, 11:05 PM   #4
Winnebago Master
Join Date: Sep 2005
Posts: 962
Count us among the satisfied customers .... '99 Adventurer and '04 Journey.

I have been to the factory three times for service ... they fixed the problems each time. I have had great responses from Customer Service from several problems that I was fixing DIY.
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Old 04-02-2014, 12:26 AM   #5
Winnebago Owner
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Posts: 115
Have had MH for almost 14 yrs and have always been happy with the MH and the company.
2001 Horizon 2004 jeep GC
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Old 04-02-2014, 03:19 AM   #6
Winnebago Master
Join Date: Nov 2005
Posts: 1,025
2001 Adventurer and I am happy. You will hear a good number of complaints due to the fact that there are so many out there. Walk around any campground and just count how many Winnebago's you see compared to any other brand and many times you may see as many Winnebago's/Itasca's as all the other makes combined. Even if they are able to make 99.9% of their customers happy that could still end up leaving a hundred or so unhappy each year.
Neil V
2001 Winnebago Adventurer WFG35U
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Old 04-02-2014, 05:14 AM   #7
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Location: Oregon
Posts: 477
I had a used 03 Itasca Suncruiser and loved it. Now I'm sporting a 2014 Itasca Sunstar and love it. I think they make great products and if I were to upgrade again it would also be to a Itasca or Winnebago. I like the way they do things. Most of them just make sense and the overall quality seems a bit higher than a lot of the other models. As with any purchase like this or even a car or better yet that Million dollar home there will be some issues. Just along as they stand behind it and get it fixed right I'm happy.

Yep count me in
Retired Navy Submariner
2014 Itasca Sunstar 35F; 5 Star tuned; 2014 Jeep Cherokee TrailHawk
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Old 04-02-2014, 06:12 AM   #8
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Posts: 1,079
We had a 2001 Adventurer for over 12 years. In that time we logged over 100,000 miles with very few problems. Last year we traded it in for a 2013 Adventurer. The new one works as well if not better than the previous one and already has over 13,000 miles on it. Again with almost no problems.

As with anything mechanical there's bound to be some problems along the way. The nice thing is that if/when problems do arise they've always been handled promptly by the expert technicians at the Winnebago factory in Forest City IA.

We looked at other brands, but keep coming back to Winnebago for the quality product and expert service they offer. We are more than satisfied and would recommend a Winnebago product to anyone looking for a quality motorhome.
2013 Adventurer 32H
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Old 04-02-2014, 06:27 AM   #9
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Location: Home on the hill in Georgia
Posts: 296
On our 3rd Winnebago and would buy another, just hope no time soon
Jerry & Patsy Potter, Taz & Jake Jr.
2000 Winnebago Journey
2006 Ford Explorer 4X4
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Old 04-02-2014, 06:48 AM   #10
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Location: Altoona, Iowa
Posts: 419
We love our Itasca. We bought it new and since then I've adjusted and or fixed a few minor items that most people could do. Our two previous MH's were from a different company and in comparison the Winnebago product is much better in the quality of construction, design, floor plan, materials, etc and at a reasonable price.

Factory support is fantastic and I had a good purchase experience with the dealer that we bought it from. Actually, the MH has never been back to the dealer because there were no items that I needed a dealer to fix. The only failure on the MH was a gear on a PowerGear slideout arm (not a Winnebago problem) and the arm was replaced at the Winnebago factory at no cost to me.

If I were to upgrade I would get a Journey/Meridian 34Y/34B which has the same exact floorplan as ours but is the diesel version.
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2010 Itasca Sunova 33C (a lot of modifications)
2004 Jeep Rubicon, 34K miles (highly modified)
Three cats and the wife
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Old 04-02-2014, 07:41 AM   #11
Winnebago Owner
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Location: Smyrna
Posts: 58
On my second and hopefully last Winnie. Great service for the DIY guy and good parts access for older models. I like a Bago.
Life's a Journey Enjoy the Ride. Had a 39 ft. Journey now I have a 24 ft short Fuse.
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Old 04-02-2014, 07:44 AM   #12
Winnebago Owner
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Location: Ann Arbor Michigan
Posts: 213
We have had some problems with the Suncruiser. The basement air went out and we had it "fixed" by the factory at the GNR (Grand National Rally in Forest City Iowa). It turned out the AC was not fixed and we had to have it re done in Michigan. The factory had a warranty on the repairs and refunded the labor and sent a new compressor to the service center where I had the work done. I had the work done at a Workhorse facility and there was no problem with Winnebago with regards to working thru the Workhorse dealer to facilitate the work (at no additional cost to me). I will say that the employees at Winnebago were really great to work with and very conscientious about helping the coach owners. Two years ago the wind caught the awning a week before we were going to the GNR and damaged the paint (full body paint) as well as destroying the awning. We had the work done at the factory (Winnebago) and they did an exceptional job on the replacement of the awning and refinishing of the paint work. The workers at the factory seem to go out of their way to take care of the owners concerns. We (meaning my wife) really loved the floor plan of the Suncruiser 37B and we have not seen anything to want to make us trade it in.
2005 Suncruiser
Banks Powerpack
Chocolate lab (Buster)
2007 Jeep Wrangler
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Old 04-02-2014, 07:47 AM   #13
Winnebago Camper
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Location: Northeast PA
Posts: 10
We have had our 'new to us' 2004 Journey for a year and a half. Still ginning from ear to ear. No problems or need to contact Wbago or dealer to date.
2004 Journey 34H, 350 C7
Frank, Kellee (& Harley)
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Old 04-02-2014, 09:28 AM   #14
Winnebago Owner
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Posts: 245
Have had the unit shown below for 1 year now. We got it used so can't say what issues might have been when new, but love the unit, quick response from emails to their customer service center, Freightliners customer service center too. Our reason for buying this unit was the floor plan livability for full timing, we think it can't be beat.
2012 Journey 40U (Our Incredible Journey)
2008 Dodge Dakota(TOAD) 2005 Honda Shadow in TOAD
AF-1 braking system
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