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Old 04-26-2017, 08:26 AM   #1
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Anyone know a contact of a Winnebago Sr. Exec

I am sitting in the Winnebago service department with a 4 month old RV that has some serious issues. It is not going very good. Would like to talk to somebody not in the building. We were told on some things that we are trying to get fixed we might just have to deal with it.
Thank you.
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Old 04-26-2017, 10:28 AM   #2
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Call the CEO's office, somebody will answer and get your call routed to the right area.

Winnebago Industries, Inc. (NYSE:WGO)

Executives
Michael Happe - President and CEO
Sarah Nielsen - VP and CFO
Don Heidemann - Treasurer and Director of Finance

Winnebago Industries corporate phone number:
(641) 585-3535



Just out of curiosity, whenever it's convenient.....what are a couple of the big issues?
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Old 04-26-2017, 10:42 AM   #3
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Thank you very much.
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Old 04-26-2017, 03:35 PM   #4
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I take it you are presently in Forest City, IA at the Winnebago service dept. There should be customer service liason onsite.
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Old 04-26-2017, 05:02 PM   #5
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Anyone know a contact of a Winnebago senior.

We are dealing with them. We arrived with an appointment. While I just got my RV back for the night. Now my inverter does not work. This makes 4 things worse/broke than when I showed up. I will be making calls tomorrow. This is after I went on the tour today and took notes how many times videos and Winnebago personal told me about how they take care of their customers. Also had a good conversation with someone that oversees things on how the new CEO was hired to fix the quality care. We will see and I will give anyone who cares the story when it has been resolved.
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Old 04-26-2017, 05:23 PM   #6
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I know it's frustrating but it is just another thing to add to the list in the morning. Since parking at the service center should have shore power, it's not like you need the inverter if you have shore power (or generator).

It is possible that the only problem with the inverter is a circuit breaker trip. There is a circuit breaker on the pass through line on the side of inverter. You can reset it by pushing in on it.
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Old 04-27-2017, 09:10 AM   #7
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Perhaps the inverter was disabled while working on something and they knew you didn't need it over night so didn't mention it or hook it back up.
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Old 04-27-2017, 10:01 AM   #8
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Yah I am not a mad or disgruntled Winnebago owner. I actually really like my RV. Just frustrated by some answers and my tech. I have a big mistake that is from the Winnebago plant that I don't know how they can make it back to new/right/Winnebago standard.
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Old 04-27-2017, 11:06 PM   #9
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Hang in there. My experience is they will make it right. Our kitchen countertop was repaired under warranty Feb 2013. They said if we where not satisfied, they would replace. They did in Jul 2015.

I am curious how the warranty repairs, 3 years, will go on their new promotional program.
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Old 04-28-2017, 08:41 AM   #10
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I don't think that promotion will last long. Unless there quality and control changes over night.
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Old 04-28-2017, 12:55 PM   #11
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I just bought a 2015 Itasca Ellipse 42QD and am on my way to take the factory tour next week. Hopefully we can meet up. So far I only have a few minor repairs needed so I only plan on being there a couple of days.
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Old 04-29-2017, 08:52 AM   #12
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Quote:
Originally Posted by TXTiger View Post
I just bought a 2015 Itasca Ellipse 42QD and am on my way to take the factory tour next week. Hopefully we can meet up. So far I only have a few minor repairs needed so I only plan on being there a couple of days.


I will be here. Mine hasn't gone back to paint yet.
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Old 04-29-2017, 10:36 AM   #13
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Quote:
Originally Posted by Murphsfromaz View Post
I will be here. Mine hasn't gone back to paint yet.
That statement says it all. A customer should never have to be familiar with shop speak.
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Old 05-04-2017, 08:15 PM   #14
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Still here.
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