Back in 2005/6 Xantrex support was great, I used them in my example of a good company..
Alas.. I am told they outsourced their support since then.
The story had me making 3 customer support calls
Hughes Net, outsourced to India, 7 hours I tried to talk to that script head and we got nowhere at all.
Xantrex. Perhaps 15 minutes, Had an RMA within the first few and the rest was how to do a better install than camping world did.. Great at the time,, Now outsourced, likely to the same script head.
Workhorse, Never got past the call screener, She had the info I needed, Call time less than one minute and a very happy customer.
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