Wow, that is horrible. I heard they were bad but you never know, sometimes people exaggerate.
We have the one larger roof air unit on our shorter coach, 4kw gen, 30a shorepower. It's always been fine but this last trip it wasn't doing it's job so when I got home I did some internet sleuthing on it and found a few common issues with roof air units. I'll share here in case we have any lurkers besides the basement unit owners.
1. The insulated divider between the inlet and outlet has to be COMPLETELY sealed - air tight. Otherwise the unit just recycles itself. I found gaps at the unit/roof seal - taped everything really well with high-end duct tape. It seems to pump out twice as much air now.
2. there are four mounting screws that tightens it to the roof. If it's loose the seal is loose and the unit is loose. I got a few turns out of all of them to cinch it up tight. IT's super quiet now.
3. The condensor coil can get dirty especially if you're not diligent about keeping the pre-filter washed out. We have run in pretty dirty environments from time to time and the unit is 10 years old now and I've never done anything with it. So I vacuumed the front of the coil and quite a lot of dirt came off of it. It should look like shiny metal, not dirt-tan color. Seems to cool much, much better now. I was surprised that the spec shows about a 20degree drop from inlet to outlet. No wonder it's never ice cold. Will certainly cool off the coach enough to be comfortable though.
And there was some flashing from the unit base housing that protruded into the intake opening by about an inch - trimmed that off with a sharp knife. That was about 8 square inches of blockage in the inlet area. I figured it couldn't hurt, just let it pump as much air as possible.
I have a ducted system and the vent louvers need to be set for least resistance. Directing them is less important than getting max flow. The duct inlets at the AC unit are really not very big. Shame they didn't maximize the volume. I switched the fan on with the rear cover off and it pumps out a LOT of air. Pushing it through the ducts diminishes it a lot.
Seems to be working as new again. Happy campers!