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Old 06-25-2014, 02:21 PM   #1
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HWH Tech Support

As of this time, I've been waiting for a callback from those guys. Even with 2 calls to the operator over the past 2 1/2 days. All she has told me is that I am on the "List". A response time like that is a bit excessive I would think. The disgust factor is starting to set in. They must have a lot of people with problems to have that large a backlog.
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Old 06-25-2014, 02:40 PM   #2
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Refer to this post:
http://www.irv2.com/forums/f54/deali...wh-208922.html
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Old 06-25-2014, 02:45 PM   #3
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It's more likely the technicians are spending an inordinate amount of time with each customer trying to explain how the systems operate as well as attempt to diagnose problems.

Very few businesses have customer help lines these days because of the amount of time it takes to walk non professionals through the diagnostic process. When trying to communicate with customers who have little or no knowledge of the systems it can take several hours to resolve a single problem.

I'm sure they're doing the best they can considering the circumstances they're working under.
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Old 06-25-2014, 04:40 PM   #4
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I've been to HWH in Iowa.

I suspect the current long callback times are a result of summer vacations.

I can tell you that when you do hear from HWH they will solve your problems.

-Tom
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Old 06-25-2014, 07:58 PM   #5
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5 day's and no call back.
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Old 06-25-2014, 08:11 PM   #6
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hey guys, calll me, i work for hwh. ive put my cell number here just for you. 1-602-549-3638
its on almost all the time. i can help with diagnostics. that what is taking so long with hwh returning your call.
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Old 06-26-2014, 06:48 AM   #7
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Quote:
Originally Posted by azpete View Post
hey guys, calll me, i work for hwh. ive put my cell number here just for you. 1-602-549-3638
its on almost all the time. i can help with diagnostics. that what is taking so long with hwh returning your call.
OK. To late as we went to Winnebago in Forest City for slide adjustment.
Will keep your number for future reference .

Thanks for the info.
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Old 08-15-2014, 07:50 PM   #8
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I have been on the HWH waiting list for 5 days now. Received a call promptly to tell me I would be scheduled with a tech. When I asked if it would be yet today, the response was an incredulous " oh no".
Really, 5 days and counting for a conversation with a tech?
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Old 08-15-2014, 08:35 PM   #9
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I do not understand this. I called, got an appt, showed up, was talking with a tech in ten minutes with my coach in bay#4. He inspected, checked and looked over everything. He was responsive to questions and comments. He spent at least 1.5 hours working on my unit and then told me it was at no cost. I have a 2004 Country Coach and it certainly was not under warranty. They did this work yesterday! I received great service so something else must be going on.
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Old 08-15-2014, 08:55 PM   #10
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Quote:
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5 day's and no call back.
It took 10 day's and they did call back but the problem was remedied by Winnebago in Forest City. The problem I had was the slide and not the HWH part of the slide operation. So, 10 day's is a way bit too long to get an answer.
8 working day's to be accurate on this post.
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Old 08-19-2014, 08:55 AM   #11
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so, a quick question, and not to be smart, but was it something you could have done yourself, to repair the problem?
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Old 08-19-2014, 09:52 AM   #12
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Quote:
Originally Posted by azpete View Post
hey guys, calll me, i work for hwh. ive put my cell number here just for you. 1-602-549-3638
its on almost all the time. i can help with diagnostics. that what is taking so long with hwh returning your call.
Just came across this thread; can we all keep this phone number for future help, or was it offered only to help the OP at this time? -RT
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Old 08-19-2014, 04:51 PM   #13
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this number is available to all. please feel free to call me.
please download a service manual review it, if you have a problem.
its better if we can talk the same language.
1-602-549-3638
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Old 08-19-2014, 05:14 PM   #14
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One thing I have noticed over the last 15 years is HWH like many other companies has really went down in the phone support department. There was a time when every company had dedicated dealer support lines. Now even as a tech at a dealership when I call I get put in line and often don't hear back for days. It would seem they all think we can just sit by the phone and wait and perhaps if they pay our hourly rate we might but the fact is for me when I call many companies for support if I don't have other work on the coach once they have gone past 15 to 20 min it is packed up and out of my bay so I can work on something else. And my last call to HWH was a couple weeks ago on a Tuesday Morning they called me back on Fri night while I was at home useless.I told them I was done with it and hung up.
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