Reply
 
Thread Tools Search this Thread Display Modes
 
Old 01-07-2008, 01:34 PM   #1
Winnebago Owner
 
Join Date: Apr 2006
Posts: 109
In October the driver side rear jack would not extend. The solenoid was replaced by HWH under warranty including labor. Four "jacks down" series later the passenger rear jack failed to go down, but the other three continued to work. Since we were at the beginning of a three week trip and 3 of 4 worked we decided we could work around the lack of one until we got home. A few days later on the second "jacks down" series, the passenger front jack also would not extend so now only the left side worked! Fortunately, we had the yellow "lego" type blocks with us to help level the rig. After taking the rig into the dealer at home for repair we received a call from HWH tech support. We answered various questions to help them decided why our solenoids were burning out. The final result was four new solenoids and four new sets of springs replaced under warranty including labor. We are nearing the end of a four week trip and the jacks are working great, and reatraction time falls within HWH's parameters in relation to ambient air temperature! Thank you HWH!


2005 Adventurer 33V
2005 Honda CRV
Blue Ox Alladin tow bar
__________________
2005 Adventurer 33V
2014 Honda CRV
Cheryl Bisson is offline   Reply With Quote
Old 01-07-2008, 01:34 PM   #2
Winnebago Owner
 
Join Date: Apr 2006
Posts: 109
In October the driver side rear jack would not extend. The solenoid was replaced by HWH under warranty including labor. Four "jacks down" series later the passenger rear jack failed to go down, but the other three continued to work. Since we were at the beginning of a three week trip and 3 of 4 worked we decided we could work around the lack of one until we got home. A few days later on the second "jacks down" series, the passenger front jack also would not extend so now only the left side worked! Fortunately, we had the yellow "lego" type blocks with us to help level the rig. After taking the rig into the dealer at home for repair we received a call from HWH tech support. We answered various questions to help them decided why our solenoids were burning out. The final result was four new solenoids and four new sets of springs replaced under warranty including labor. We are nearing the end of a four week trip and the jacks are working great, and reatraction time falls within HWH's parameters in relation to ambient air temperature! Thank you HWH!


2005 Adventurer 33V
2005 Honda CRV
Blue Ox Alladin tow bar
__________________
2005 Adventurer 33V
2014 Honda CRV
Cheryl Bisson is offline   Reply With Quote
Old 01-07-2008, 02:23 PM   #3
Winnebago Master
 
John_Canfield's Avatar
 
Join Date: Jan 2005
Location: Back at the ranch
Posts: 2,041
Their customer care is exceptional! I suspect one reason is the owner of the business is very active and if you are at their factory for service, you are very liable to bump into him as he "manages by wandering around."

Kudos to HWH

(and you can't beat the free lunch!)
__________________
--John

2005 Horizon 40AD, 2005 Jeep Liberty CRD
John_Canfield is offline   Reply With Quote
Old 01-08-2008, 04:09 AM   #4
Foz
Winnebago Camper
 
Join Date: May 2003
Location: Virginia
Posts: 7
We have had to rely on HWH twice with our coach, and they are just awesome. Had a rep call & speak with us after hours & tried to trouble shoot our problem at home, then he said it was wasting to much of OUR time so he just authorized a bunch of replacement work.....THANKS DAN!
__________________
2004 Itasca Horizon 40KD, Cummins 8.9 ISL
Foz is offline   Reply With Quote
Old 01-08-2008, 10:33 AM   #5
Winnebago Master
 
Petro's Avatar
 
Join Date: Dec 2003
Location: Weyauwega, WI US
Posts: 1,483
I have had the opportunity to go to the plant at Moscow on 2 different occasions. The service was swift and friendly. The cost was minor. It would be hard for me to purchase a coach with out HWH installed.

Don
__________________
Don & Bev Morgan Weyauwega WI, 05 Itasca Horizon 40KD, 400 HP Cummins, Delorme GPS LT 40, Toad 07 Saturn Vue AWD, Air Force One, TST 510 TPMS, Mayor of Weyauwega 2007 - 2013, Waupaca Co Board Supervisor 2010 - 2014
Petro is offline   Reply With Quote
Old 01-08-2008, 11:51 AM   #6
Winnebago Camper
 
Join Date: Jan 2006
Location: Indiana
Posts: 38
My husband and I with phone in hand installed four new solenoids ourselves. They walked us thru it and everything is cool!
Chandler Bing is offline   Reply With Quote
Old 01-12-2008, 05:43 AM   #7
Winnebago Owner
 
Join Date: Oct 2006
Location: Venice, FL
Posts: 105
I would have to agree. We had all four hoses on our 06 Adventurer start leaking. Although, our warranty was expired by one month, HWH replaced the hoses and paid for the labor to replace them.
__________________
2016 Winnebago View 24G
Mooneypaul is offline   Reply With Quote
Old 01-12-2008, 06:54 AM   #8
Winnebago Master
 
Join Date: Nov 2005
Posts: 1,052
HWH just covered the hoses and 5 hours labor on my 2001 which is many years past the warranty date. The dealer wants 7 hours labor but that is another story.
__________________
Neil V
2001 Winnebago Adventurer WFG35U
NeilV is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
HWH Customer Service - BRAVO VectraDon General Maintenance and Repair 11 02-01-2007 06:20 AM

» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Winnebago Industries or any of its affiliates. This is an independent, unofficial site.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 09:23 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
×